Head of Operations Management (m/w/d)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary
An Operations Manager is a member of the Store Management team and works to drive store execution and performance while building consumer loyalty to CVS/pharmacy through excellent customer service. Under the supervision of the Store Manager, the Operations Manager maintains an engaged, productive store team through strong leadership, initiative and leading by example.

Responsibilities

Overall store management, supervision and policy implementation

Sales and inventory management

Employee staffing, training and development

Financial management

Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions

Lead others and work effectively with store crews

Supervise, assign and direct activities of the store’s crew

Effectively communicate information to store crew and supervisors in an open and timely manner

Support Store Manager with action plans for operational and service improvement

Assist customers with their questions, problems and complaints

Promote CVS customer service culture (greet, offer help, and thank)

Required Qualifications

Deductive reasoning ability, advanced analytical skills and computer skills.

Advanced communication skills, leadership, supervision and influencing skill.

Ability to work a full‑time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed and to respond to urgent issues at the store when they arise.

Preferred Qualifications

Experience as a retail manager or supervisor.

Education
High School Diploma or Equivalent - Preferred but not required.

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range
$18.00 - $28.00 per hour. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Great Benefits
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. Benefits include medical, dental and vision coverage, paid time off, retirement savings options, wellness programs and other resources based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/02/2026.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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