Head of Sales Operations (Tech)

Job Description Title: Manager of Sales Operations
Sales Enablement
Reports To: Director of Sales Enablement
BioWave is a Medtech company redefining pain management through our innovative, non-invasive technology
that delivers powerful relief without drugs or surgery. Our technology is backed by clinical evidence and real-world results, helping patients reduce pain, restore
Trusted by healthcare professionals, athletes, veterans, and individuals alike,
Our Vision is to transform pain management by solving complex pain conditions with innovative, patented,
Our Mission is to help people win their battle with severe pain.

The Manager of Sales Operations leads BioWave's Sales Operations team and oversees the operational
functions that drive sales effectiveness across the customer journey, including the Home Trial (Phase 6)
This role owns the operational health of the Phase 6 Pipeline, ensuring patients progress efficiently from Home
The Manager monitors the end-to-end workflow, identifies bottlenecks, drives cross-functional accountability, and ensures seamless experience for patients, providers, and the sales organization.
In addition, this position manages the Sales Operations team responsible for provider support, managing
operational reporting, and daily sales support activities.
Success in this role requires strong leadership, process management, analytical thinking, and close
collaboration across Sales, Customer Service, Finance, Quality, and Operations.

Home Trial Pipeline Management
• Own and manage the operational performance of the entire Phase 6 patient journey from provider
Analyze pipeline performance and recommend process improvements that reduce cycle time and
Lead regular pipeline review meetings with cross-functional stakeholders.
• Maintain accurate Salesforce data and ensure proper documentation throughout the process.
Sales Operations Leadership
• Manage the Sales Operations team and provide daily coaching, direction, and performance
management.

• Oversee daily Sales Operations activities including:
• Management of provider operational inquiries including Quote generation.
• Coordination with Finance, Operations, Customer Service, Quality and Sales to resolve operational

Sales Operations Inbox & Queue Management

• Manage the daily Sales Operations inbox and Salesforce queues.
• Establish prioritization standards for urgent operational requests.

Reporting & Process Improvement

• Analyze operational data to identify bottlenecks and recommend improvements.
• Develop dashboards and reporting that provide visibility into operational performance.• Partner with Salesforce Administration to improve workflows and automation.

Reduced aging records across every phase of the pipeline.

• Sales Operations inbox maintained within response SLAs.
• Improved Salesforce data quality and operational reporting.
• Increased productivity and effectiveness of the Sales Operations team.
• Optimized utilization and tracking of trial devices and sales samples.
• Continuous improvement initiatives implemented to streamline operations and improve customer

Bachelor's degree or equivalent experience.
• Excellent project management and organizational abilities.
Exceptional attention to detail and ability to manage multiple priorities simultaneously.

• Previous experience managing teams.
• Experience managing patient workflow or reimbursement processes.
• Salesforce experience.

This role is ideal for someone who enjoys bringing order to complex operational processes, leading teams, and
continuously improving performance. support, patients experience a seamless journey, and BioWave continues to scale its operations while
Medical Family Plans

• Basic/Voluntary Term Life Insurance
• Long Term Disability
• HSA Accounts
• 12 paid public holidays

Legal Disclaimer(s)
accommodations to qualified individuals with disabilities. complete the application process or to perform the essential functions of this position, please contact [insert
contact name, phone number, and/or email].
may be made to enable individuals with disabilities to perform the essential functions.