Technical Client Support Rep

Summary / Job Scope
Provides assistance and support to Technical Services personnel in tracking, documenting, auditing, validating and adjusting processes within the Ready Mix Division. Assists with data entry into Quadrel. Assists in development and maintaining positive and proactive relationships with Prairie plant, operations and support personnel, ensuring mutually beneficial and collaborative processes for maintaining product quality.

Key Responsibilities

Responsible for managing the quality of product being produced daily.

Works closely and communicates regularly with Technical Services Supervisor and managers, operations, dispatch and customer service.

Ensures non‑conformance and other quality performance reports are completed accurately and in a timely fashion.

Provides support to Process Owners to measure, document and track specific actual performance in the areas of quality, efficiency and customer service.

Enters data from contract field technicians in appropriate systems. Enters results from third‑party laboratories into Quadrel.

Uses the Command system to retrieve ticket, batch, customer, and other information as required.

Assists Technical Support Manager and Technical Services Field Supervisor and Manager with performance reporting and special projects.

Qualifications

Education: High school diploma plus two to four years of related experience; or equivalent combination of training and experience.

Qualified applicants must have the following certifications: ACI Level 1 and IDOT PCC Level 1. Level 2, including 3‑day IDOT Aggregate, preferred. Must obtain Level 2 within 1 year of employment.

Must have knowledge of concrete production and testing.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Must have strong organizational and time‑management skills.

Ability to handle multiple tasks in a high‑profile, fast‑paced environment.

Excellent communication skills and the ability to work a flexible schedule are required.

Knowledge of Microsoft Office, Excel and Outlook. Familiarity with DOT regulations.

Note

This job description may not cover all duties and requirements and may include additional tasks as assigned by the supervisor.

What’s in it for You?
Being part of VCNA is being part of building famous landmarks such as Toronto’s CN Tower, Roy Thompson Hall, Maple Leaf Gardens and the Darlington Nuclear Station and Ryerson Centre, St. Regis Chicago and 150 N. Riverside, Louis High‑Speed Rail in Chicago and more.

Opportunities to collaborate with teams around the globe and growth opportunities in different areas.

Access to Employee Resource Groups (ERGs), including SheBuilds, which fosters mentorship, leadership development and community support for women at VCNA.

Competitive wages, vacation and holiday time.

Medical, dental, vision, disability and life insurance.

RRSP and DC (CAN) and 401K (U.S.).

Employee Assistance Program (EAP): confidential support for you and your family (CAN).

Educational scholarship program for dependents of regular salaried employees.

Fertility drug coverage.

Paid maternity leave top‑up.

Salary range: $72,000-$82,000

Inclusion and Equal Opportunity Employment
We have a results‑oriented culture that values being open, honest, and authentic. It’s part of our DNA. We are continually expanding our diverse and inclusive team by providing opportunities for everyone, regardless of race, ethnicity, age, gender, religion, sexual orientation, gender identity, gender expression, disability or economic status—a workplace where you can express your individuality and be your best self.

#J-18808-Ljbffr McInnis Cement