Urgently Hiring Fulltime Customer Service/Dispatcher

Dispatcher
As Dispatchers, our team members play a pivotal role in delivering impeccable customer service to our clients and passengers. Responsible for scheduling and dispatching operators and drivers, dispatchers ensure the efficient operation of vehicles dedicated to passenger transport. Dispatchers are dedicated to maintaining accurate and detailed information on all calls, culminating in the preparation of comprehensive reports that capture and analyze activities occurring throughout their shifts. Vectour Group (Vectour) is a leading transportation management and facilities support services company. With history dating back over 40 years, Vectour’s roots are in the transportation industry. Vectour is a provider of exceptional transportation, staffing, facility support, and outreach engagement services with a mission to be a trusted service provider.
We hire individuals who make safety and customer service their top priorities. The Eligibility Administrative Assistant will work with a fantastic team within a well-respected organization in the metro Atlanta area that prides themselves on helping members of the community.

Transportation Service Assignment:

~ Assign stand-by or extra-board operators during operator absences, increased service volumes, or to minimize service disruptions due to traffic, vehicle malfunctions, operator issues, or emergency situations.

~ Communication with Operators:

~ Maintain two-way communication with operators, providing information on customers, cancellations, and directional assistance as needed.

~ Monitoring and Adjustments:

~ Monitor operators and trip status, adjusting and reassigning as necessary to ensure on-time performance.

~ Real-Time Operations and Documentation:

Maintain scheduling and performance data during real-time operations.
Document daily events related to service accurately and appropriately.

• Communicate effectively with operations staff regarding scheduling or passenger issues.
• Effectively direct employees in the performance of their duties.
• Perform other duties as assigned to ensure the efficient operation of the department.

High school diploma or equivalent (G.At least one (1) year of dispatch operations experience within the transportation industry.
Customer service-oriented mentality with keen attention to detail.
Proven customer service and interpersonal skills.
General knowledge of Windows-based computer operating systems and Microsoft Office.
Professional interaction with internal and external customers on all levels, and the ability to work effectively with diverse groups.
Competence in using a multi-line phone system and managing multiple tasks concurrently.
Limited travel requirement outside of the immediate area (%).
These qualifications encompass a blend of dispatch operations experience, communication prowess, customer service orientation, technical proficiency, and adaptability in a dynamic work environment.
Testing and Background Check:
~ Must be willing to submit to drug testing and undergo a background check.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.

Medical, Dental, Vision, Disability and Life Insurance

• 7 Paid Holidays
• 18.30 per hour
• Proposed Hours + Travel

On-site; Full-Time
Vectour Group is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.