Head of Operations & Business Management

SP+ Shuttle Operation Manager
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Basic Function Assist in the day-to-day management of a shuttle operation ensuring that operations are handled within contractual guidelines of the specific location, adhering to company policies and procedures, fostering good client relations and promoting a professional image and approach to the business.

Participate in programs to improve client and customer satisfaction.
Assist in the management of day-to-day activities of the assigned locations.
Assist with management duties as assigned.
Courteously assist customers.
Assist in the maintenance and repair of equipment and any general maintenance tasks as directed by the Facility Manager.
Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
Assist with cleanup of debris, water, oil spills and etc. Have a thorough knowledge of all areas of the shuttle operation, transportation route, major streets, landmarks and freeways in the area of the garage.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience : Minimal high school diploma or equivalent and a minimal month related experience or training; Prior supervisory experience with a DOT-regulated shuttle operations preferred.
DOT Medical Card: A Medical Examiner's Certificate (DOT Medical Card) is required.
Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.
Customer Service: Responds to requests for service and assistance.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary Range : $21.50 per hour
Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact View email address on click.appcast.io.