Head of Operations & Business Management

Job Description

The Operations Supervisor will oversee day-to-day activities in Production/Warehousing/Distribution/Logistics to maximize efficiency, manage floor staff, and enforce safety rules. Leads the development and implementation of activities in production and organization areas to meet production/shipping goals, quality, cost objectives, and satisfying delivery expectations of raw materials, subassemblies, and finished product. Monitors KPIs, handling work schedules, conducting performance evaluations for floor staff, and resolving on-the-floor issues. This position requires daily on-site work at the physical job site.

Duties & Requirements

• Accomplish manufacturing and fulfillment staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, motivating, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Maintain staff by recruiting, selecting, orienting, and training employees; setting staff goals; evaluating performance; identifying and developing personal growth opportunities.
• Oversee and manage production, fulfillment, and/or shipping plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow on shift production summaries. Delegating as required.
• Provide manufacturing, service repair, and shipping information by compiling, initiating, sorting, and analyzing production performance records, data and KPIs, answering questions and responding to requests.
• Sustain quality processes by establishing and enforcing organization standards. As well, responding to quality audits and action items.
• Create and revise systems and procedures by analyzing operating practices, record-keeping systems, forms of control, and budgetary and personnel requirements, implementing change.
• Resolve personnel problems by analyzing data; investigating issues; identifying solutions; recommending action.
• Maintain safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources, maintaining compliance with established policies and procedures.
• Actively participate in 6S Program.

Other duties as assigned/required by manager.

Other Skills & Experience

• Minimum of 5 years of experience: Operations Manufacturing, Service Repair, and/or Distribution Logistics environment.
• Ability to work in fast-paced operations/warehouse/fulfillment settings.
• Has proven experience in supervisory, coaching, managing processes in a fast-paced environment, continuous improvement, process improvement, tracking budget expenses, key performance indicators (KPIs), production planning, strategic planning, dealing with complexity, financial planning and strategy, manufacturing, and fulfillment processing.
• Has solid understanding of data analysis and process improvement methods (Lean Manufacturing, Kaizen, 6S Program)
• Strong leadership, conflict resolution, and effective communication skills

Education, Experience, & Formal Training

• High School Diploma or equivalent required; Associate or College degree relevant to business, supply chain, logistics preferred.
• APICS Certification preferred
• Good working knowledge of SAP and BOM (Bill of Materials) structure and purpose.
• Good working knowledge of Microsoft Office suite of tools (Outlook, Excel, Word).

Physical Demands & Working Conditions

• Frequent lifting =
• Wear PPE (Personal Protective Equipment) as required.
• Walk and stand on even surfaces for up to 6 hours in one working stretch.