Key Holder/Customer Service

Key Holder PositionThis position is located at 536 Legacy Pl., Dedham, Massachusetts, 02026 United StatesRole SummaryA Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. Role ResponsibilitiesCustomer ExperienceCollaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valuedTakes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goalsUtilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni servicesLeadership + Team ManagementActively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zonesActs as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer's experienceSupports the training of the associate team, including new hire onboardingVisual + Business OperationsSupports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issuesCollaborates with key partners to effectively facilitate shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdownsAssists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the storeCommunication + RelationshipsContributes to an inclusive work environment by actively listening to others and seeking different perspectivesChecks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedbackProvides insights related to the customer and employee experience and communicates feedback to Store ManagerContributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activitiesRole QualificationsAnthro brand fanLeadership experienceExperience being a team playerAbility to work flexible hours to meet the needs of the store including nights, weekends, and holidaysEagerness to learn and grow within the organizationThe PerksURBN offers comprehensive Perks & Benefits to employees. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! US EEO StatementURBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.