REMOTE HR Service Rep I

The HR Administrator plays a key role in delivering accurate, timely, and service oriented support across core HR administrative functions. This role ensures smooth day to day operations by executing detailed administrative tasks, supporting payroll entries, onboarding and benefits, coordinating training efforts, and assisting in employee engagement initiatives. The HR Administrator actively monitors the HR ticketing system, providing prompt, helpful responses to employees and leaders and serving as a reliable resource for general HR inquiries. A critical part of this role includes learning and using the HRIS platform to its full capabilities including entering, updating, and maintaining employee data to ensure accuracy, consistency, and data integrity across all HR records. This person is people focused, eager to learn, and committed to creating a positive, seamless, and responsive experience for team members, leaders, and new hires across the organization.

Key Performance Indicators

Support onboarding team and process to achieve average number of days to onboard a new employee from submission of a Personnel Action Form (PAF) from a Hiring Manager to completion of drug/background screen to less than 12 days.

HR Ticket Response Time: Respond to all new HR tickets within 24 business hours on average.

Ticket Resolution Time: Resolve or appropriately escalate HR tickets within 3 business days on average.

Provide highly accurate and detail oriented support in maintaining employee records, processing updates, and completing routine data audits within the HRIS.

Assist with onboarding and offboarding by preparing documentation, coordinating workflows, and ensuring a smooth, timely, and supportive experience for new hires and departing employees.

Prepare and process employee status changes, generate offer letters, coordinate background checks, and partner closely with recruiters to support fast paced hiring needs.

Deliver responsive, service oriented support by managing the HR inbox, answering employee questions, and routing inquiries to the appropriate HR team members.

Assist with generating recurring HR reports and responding to data requests across the organization with accuracy and efficiency.

Support benefits, training, compliance, and performance management activities by coordinating schedules, tracking completion, and handling various administrative tasks that keep programs running smoothly.

Contribute to payroll processing by gathering timesheets, entering data quickly and accurately, and assisting in resolving discrepancies.

Maintain and update the company wide organizational chart and HR information on the intranet to ensure employees always have access to current, reliable data.

Assist with general administrative duties, employee engagement activities, special projects, and HR related events to support a positive and collaborative employee experience.

Support office operations by helping with tasks such as mail distribution, business card requests, meeting preparation, and assembling onboarding welcome materials.

Maintain organized, confidential HR files and assist with drafting, preparing, and tracking HR correspondence.

Collaborate closely with HR team members and cross functional partners to ensure smooth HR operations and a supportive, team oriented workplace.

1 to 3 years’ experience in HR administration and payroll.

Associate or bachelor’s degree in human resources, business administration, management, or communication preferred.

Knowledge of basic HR functions such as onboarding, benefits, and employee records.

Proficiency with various computer programs including Microsoft Office 365 (Teams, Word, Excel, Outlook, PowerPoint).

Experience using and/or interest in exploring how AI tools can enhance HR efforts. Ability to handle confidential information with discretion.

Proven ability to be successful working in a remote environment.

This is a hybrid role with 2 days in office / 3 days from home. Days are flexible.

Must have a stable internet connection and a dedicated home office workspace.

Full time position, typically Monday to Friday, 8:00 AM to 5:00 PM, however occasionally may involve work outside standard business hours to meet operational deadlines.

Prolonged periods sitting at a desk and working on a computer.

Occasionally lifting office supplies, documents, or equipment (up to 50 lbs).

Minimal travel for team events and an occasional conference or workshop.

The company is an equal opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, disability, or any other status protected by applicable law.

This job description is not a contract of employment, implied or otherwise.