Evening Reservationist

Health insurance

Dental insurance

We are looking for a skilled and efficient Reservationist to manage reservations and handle multiple tasks across various restaurants, utilizing the OpenTable reservation system. As a Reservationist, you will be responsible for ensuring seamless coordination of reservations, providing exceptional customer service, and assisting in the overall operations of multiple restaurants. This role requires strong organizational abilities, attention to detail, and a customer-centric mindset.

Utilize the OpenTable reservation system to manage and organize reservations for multiple restaurants.

Receive and respond to reservation inquiries through various channels, such as phone, email, or the OpenTable platform.

Assist guests in selecting suitable dining options, considering their preferences and restaurant availability.

Customer Service:

Deliver excellent customer service by promptly addressing guest inquiries, concerns, and special requirements.

Collaborate with restaurant managers, hosts, and servers to ensure effective communication and seamless coordination of reservations.

Communicate any changes or special requests to restaurant staff to facilitate smooth service delivery.

Handle group reservations, private dining inquiries, and special event bookings efficiently.

Administrative Tasks:

Generate reports related to reservations, guest preferences, and restaurant performance using OpenTable's reporting features.

Quality Assurance:

Monitor dining room flow to maximize seating capacity and minimize wait times.

Previous experience as a reservationist, host/hostess, or in a customer service role within the hospitality industry is preferred.

Familiarity with using the OpenTable reservation system or similar software is highly desirable.

Bilingual preferred

Flexibility to work in a fast-paced, dynamic environment, including evenings, weekends, and holidays.

We are an E-Verify and equal opportunity employer, you must show proof of eligibility to work in the U.