Customer Service Officers

Service AdvisorRon Tirapelli Ford, Inc is seeking a motivated and customer-focused Service Advisor to join our team in Shorewood, IL. In this role, you will be the primary point of contact for our customers’ service needs, providing expert guidance and ensuring a seamless service experience. ResponsibilitiesGreet customers promptly and professionally when they bring their vehicles in for service.Listen to customer concerns, assess their needs, and provide accurate service recommendations.Prepare and explain estimates for service and repairs clearly and transparently.Keep customers informed about the status of their vehicles throughout the service process.Maintain accurate records of customer interactions, services performed, and parts used.Handle customer inquiries and resolve problems efficiently, ensuring customer satisfaction.Promote additional services and upsell when appropriate to enhance the customer experience.RequirementsPrevious experience as a Service Advisor or in a customer service role within the automotive industry is preferred.Familiarity with automotive terminology and service processes is a plus.Proficient with computer software including service management systems.BenefitsCompetitive salary range of $70,000.00 - $110,000.00 per year, paid weekly.Health, dental, and vision insurance options.401(k) retirement plan with company match.Paid time off and holidays.About the CompanyRon Tirapelli Ford, Inc is a reputable and customer-focused automotive dealership located in Shorewood, IL. We pride ourselves on delivering exceptional service and quality vehicles to our community. We strive to maintain strong relationships with our customers by providing honest, reliable, and friendly service each day.