Business Liaison

On-site Dedicated Client Liaison

This role has a weekly hybrid work schedule with two days per week on site at the client location in Fraser MI.

In the position of On-site Dedicated Client Liaison, you will be responsible for supporting the intake, coordination, and resolution of inquiries, issues, and service requests related to the Client's employee benefits package. This includes absence, applicable PFMLs, short- and long-term disability, accommodation services, and other services provided by Sun Life to the Client. You will partner closely with stakeholders such as the Client human resources/benefits teams, payroll, employee relations, managers, and other personnel to answer questions, provide guidance, and support training or education related to Sun Life services. You may also engage directly with Client employees, offering guidance on their Sun Life-related benefits and helping them understand the resources and support available to them.

On-site attendance at Client facilities is a required responsibility of this position. You must be available to attend meetings and be on site with the client two days a week at the Fraser location. Proactively build and define your role in collaboration with the Client, service team, and people leader, identifying key responsibilities and translating them into measurable actions while remaining adaptable as responsibilities evolve and shift over time.

Assist with benefit claims submission and monitor claim progression, providing status updates as needed.

Partner with Client stakeholders to support employees through the return-to-work process, helping promote timely transitions and seamless workforce continuity.

Support employees through the Evidence of Insurability (EOI) process by clearly explaining requirements, required actions, and available resources to help promote timely processing and a positive employee experience.

Proactively share insight and guidance on benefit administration, disability coverage, paid leave administration, and other plan management topics with the Client's HR/benefits representatives and, when applicable, Client employees.

Create and deliver Client-facing training and/or presentations, including developing visual content and structuring information for clarity and impact.

Identify areas for Sun Life to bolster performance of the services and meaningful ways to measure and value the Client relationship.

Bachelor's degree (preferred) and a minimum of 3+ years of related work experience.

Thorough experience administering disability and absence.

Excellent customer services skills and strong written and oral communication skills.

Ability to work with a diverse range of people and handle difficult customer service situations.

A strong understanding of systems and technology, including proficiency in Microsoft Office programs such as Word, Excel, PowerPoint, and Outlook.

Ability to interpret reports and apply basic data analysis to support effective benefit administration and informed client decision-making.

Comfort with ambiguity and a proactive approach to evolving your responsibilities, demonstrating flexibility to take on ownership of new responsibilities as they emerge and business needs develop.

Able to travel 10%

At our company, we are committed to pay transparency and equity. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodation s to the known physical or mental limitation s of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business.