Head of Operations Management (m/w/d)

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Oversee hotel operations, develop high-performing teams, and create exceptional guest experiences in the heart of downtown Greenville.

Summary Hyatt Regency Greenville is searching for a Director of Operations to join our dynamic leadership team. Company benefits include health, vision, dental, PTO, 401k, employee discounts, and much more.

The purpose of the Operations Manager is to assure the overall success of the hotel by meeting or exceeding the planned objectives for revenue, profit, guest satisfaction, and product quality in all Food and Beverage and Rooms Division areas.

Carries out management responsibilities in accordance with the organization's policies, procedures, and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

Oversees the operation of the Front Desk, Housekeeping, F&B outlets, Banquets, and Culinary departments by setting the objectives, measuring performance, and supervising the department heads.

Analyze and monitor day-to-day operation reports, monthly and yearly financial statements, and labor costs.

Achieves desired customer service goals by monitoring the service provided by developing and implementing strategies to achieve desired service levels.

Ensures that all new associates receive a thorough orientation and on-going technical training.

Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required.

Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control, and other expenses.

Develops associates to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs, and allowing these needs to be met.

Must be available to work flexible hours/schedule including evenings, weekends, and holidays.

Knowledgeable of computer terminal, Infrasys POS System, IBuyEfficient, Colleague Advantage, Opera, Time and Attendance, and all Hyatt brand related systems.

2-3 years' experience or equivalent combination of education and manager experience in both Rooms and Food & Beverage, in a hotel of similar size (350 guest rooms, 40,000 sq feet of convention space). Must be able to speak, read, and understand English.

The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Regional Office - EAME | Multiple Locations