Academy Administrative Professional

Administrative Assistant II

The Administrative Assistant II provides comprehensive administrative support overseeing all office activities and coordinating the day-to-day office operations including performing receptionist duties. The position requires attention to detail, and excellent customer service skills.

Reporting to the Associate Vice President (AVP) of Student Financial Services (SFS), this position requires discretion and the ability to discuss financial records with the student and contributors in compliance with federal, state, and institutional policies.

Delivers accurate and courteous service to current and prospective students regarding financial aid and student account information.

Provides information in person, through email, and over the telephone to visitors, administration, faculty, students, and parents.

Coordinates and performs administrative support functions; including record retention, electronic student files, and maintains a high level of customer service.

Monitors Student Financial Services emails, voice messages, and calendar.

Prepares financial aid files for newly admitted undergraduate students to be awarded.

Works closely with the Office of Admissions to provide financial aid offer letters to newly admitted undergraduate students electronically and by mail.

Processes financial aid offer letter emails to current students in all programs.

Maintains department confidence and safeguards operations by keeping information confidential; adheres to all safety and housekeeping policies and procedures.

Provides clerical support for the SFS office such as preparing and copying materials, filing, maintaining records; sorting and distributing mail; ordering office supplies.

Assists with budget management, processes check requests, invoices, and reimbursement requests for expenses related to SFS functions.

Perform other duties and special projects assigned.

High school diploma or equivalent supplemented with two years of additional course work in related fields such as business, secretarial, computer software/word processing and spreadsheet programs including the ability to use database and Microsoft Office software programs.

Three years of administrative support experience or related experience.

Knowledge and understanding of current principles, practices, and trends in higher education.

and ability to apply legal and policy standards.

Strong customer service skills.

Ability to prioritize tasks, meet deadlines and work independently and with minimal supervision in a fast-paced environment with changing priorities.

Proficiency in computer skills using Microsoft Office Suite including Excel, Word, and PowerPoint.

Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff.

Standard office and field setting. Duties performed are primarily in an office environment while sitting at a desk or computer workstation or in meetings. At least minimal environmental controls to assure health and comfort.

use hands and fingers to operate an electronic keyboard or other office machines; speak clearly and distinctly to answer telephones and to provide information; see to read fine print and operate computer; hear and understand voices over telephone and in person; In compliance with The Americans with Disabilities Act, if selected for the interview process and accommodations are needed, please call View phone number on click.appcast.io. If you are unable to complete an application due to a disability, contact us at View phone number on click.appcast.io to ask for accommodation or an alternative application process.

Satisfactory completion of a background check (including a criminal records check) is required for employment. The University will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. For certain positions typically in Public Safety, Facilities, Athletics and Information Technology Services departments, employment is contingent upon a candidate passing a pre-employment physical exam with the ability to lift in excess of 50 lbs. Submission of a resume or application indicates agreement that the university may verify any and all information contained therein.

University of Redlands