Head of Operations & Business Management

The Operations Manager is responsible for providing cooperative leadership and managing processes to facilitate the maximization of resources to achieve all expectations regarding service, teamwork, safety, compliance, and revenue.

Display a positive attitude and provide courteous, friendly service to all internal team members and external clients by responding promptly and efficiently to inquiries, requests, and complaints.

Maintain receiving and distribution operations by initiating, coordinating, and enforcing programs, operational and personnel policies and procedures.

Leverage the team to provide outstanding service for all customers, direct and preferred carriers, responsible for the overall customer experience.

Exceed customer satisfaction by managing distribution operations for on‑time, error free deliveries.

Lead the recruitment, selection, hiring, training, and development of all cross‑dock team members. Manage cross‑dock team members for optimal performance, including but not limited to coaching, discipline and termination as outlined in company policies and procedures.

Develop time sensitive reporting for customers and analyze reports for best solutions to problems.

Improve the operational systems, processes, and policies in support of Lanter Delivery Systems mission. Support customer and management reporting, information flow and management, business processes and organizational planning.

Identify, evaluate, and build new business opportunities; Safeguard cross‑dock operations and contents by establishing and monitoring safety and security procedures and protocols.

serve as first point of contact when an incident occurs, instruct team members regarding proper actions to take to ensure safety of all team members and customers. Manage reporting as required by OSHA.

Protect company assets and confidential information in accordance with company policies and procedures, including but not limited to client, team member, and proprietary company information.

This is a full‑time position; hours of work are typically Monday through Friday between the hours of 1:00 pm to 11:30 pm, averaging 45 hours per week, with the occasional daytime shift or Saturday shift as business needs dictate.

Travel

This position may require up to 25% travel.

Previous experience in transportation, supply chain, warehouse management, cross‑dock, or related experience. Strong knowledge of all Microsoft Office programs.

While performing the duties of this job, the team member is regularly required to stand, walk, lift, and move freight.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lanter Delivery Systems provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Lanter Delivery Systems complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Lanter Delivery Systems expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.