Part-Time Front Desk/Client Service Rep

About the Role

Client Specialists are the first line of contact at all Barry's studios. They are well-versed in all aspects of our business complying with company policies, procedures, and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar.

What You'll Do

Front Desk Responsibilities:

Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience

Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand

Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time

Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner

Deliver first class client experience at all times

Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed

Guide clients with regards to the latest studio promotions, membership discounts and/or special events

Maintain product knowledge for all studio retail operations

Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements

Fuel Bar Responsibilities:

Deliver quality protein smoothies and customer service in the Fuel Bar

Handle pre-orders and orders on the spot, custom to each client's needs

Assist clients with questions and product selection

Complete client's orders in a timely manner utilizing a POS transaction

Maintain fuel bar department areas clean and sanitized

Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations

Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy

Prepare various fuel bar goods following company recipes

Facility Maintenance:

Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors

Support in cleaning and maintaining of locker rooms to brand standard as directed

Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas

Conduct small studio repairs when appropriate

Laundry services, including collecting, washing, and folding towels

Adhere to daily and weekly cleaning and maintenance checklists

Customer Service:

Ensure all existing and new clients are provided with the highest level of hospitality

Maintain client database and utilize information to increase client contact

Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools

Qualifications:

Strong hospitality skills and alignment with Barry's Mission, Vision and Values.

Ability to work either a full-time or part-time schedule

Friendly, outgoing personality and enjoy social interaction

Exhibits enthusiasm for the studio and for the job

Must be a patient, courteous listener, able to show empathy

Responding to clients request with a can-do attitude

Cooperative manner with a focus on team culture.

Ability to prioritize and work within a fast-paced environment

Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment

Have an eye for detail and care for the studio's appearance and cleanliness

Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness

Maintain a professional appearance and behavior

Demonstrate excellent communication skills

Candidates must be at least 18 years or older to apply

Barry's