Head of Service Management
Team Gillman
Job Description If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We’re searching for an automotive Service Manager/Drive Manager for our new Volkswagen dealership in the Humble/Kingwood area who is motivated to excel and serious about a true career in this highly competitive industry. As Service Manager/Drive Manager, our customers, and your team, will look to you for guidance, leadership and expertise.
Conduct daily one-on-one client status meetings with each ASM to identify potential service issues
Monitor automotive repair/maintenance to prevent operational delays
Work with service director to set departmental objectives
Recruit, interview and train service staff
Maintain daily sales and production records as prescribed by upper management
Review and evaluate service sales performance
Maintain department finances within parameters established by upper management
Monitor/control all warranty activity to ensure compliance with policies and procedures
Adhere to dealership policy on client vehicle care and operation
Administer payroll for service staff in cooperation with the payroll department, securing approval from service director and general manager
Conduct performance evaluations
Participating in operational planning
Maintain the facility and equipment
Compensation is based on experience and commensurate with Fortune 500 companies.
In addition to career-long personal development, our associates enjoy a number of benefits, including:
- Full health benefits (medical, dental, vision, life)
- 401k Retirement savings plan with company match
- The business was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank’s son, Ramsay Gillman, continued and expanded the business his father started with a constant emphasis on customer service and satisfaction.
Every employee in every Team Gillman dealership knows customer service is paramount.
Vacancy posted more than 2 months ago
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