Flex Ambassador

Workplace Ambassador

The Ambassador is a key member of the Cushman & Wakefield onsite account team for the client. The Ambassador, acting as the first line of response for all employee questions and needs, will also be responsible for ensuring daily space readiness, so employees can be productive without challenges. The Ambassador will function as the "eyes and ears" of the workplace - proactively identifying and solving issues before they pose a challenge to an employee. They will provide high-level audio-visual services, troubleshooting and support, and ensure spaces are appropriately prepared for use. The Ambassador will support customer inquiries and complaints, schedule vendors as needed, and follow-up with customers to ensure high customer satisfaction. We are looking for a highly collaborative self-starter who enjoys solving problems, has fantastic communication skills, and can bring an elevated customer experience to employees and visitors in the workplace environment.

Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette

Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed

Address all incoming requests from business units on conference services related support at multiple locations using various scheduling programs

Collaborate with Corporate Physical Security to align security protocols for employees and visitors in the workspace with building security policies

Function as the "eyes and ears" of the workspace and proactively submit work orders for building maintenance needs, repairs, broken or missing furniture before an end user is impacted. Meet and escort vendors for facility repairs, maintenance, or testing

Collaborate with Facilities, IT, janitorial, and catering to provide wholistic support to employees for conference services related support at multiple locations

Act as designated Safety Officer in the event of building emergencies directing and leading employees through developed emergency procedures in collaboration with building procedures

Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Identify and escalate process improvement opportunities to manager and collaborate on new, innovative solutions

Communication Comfortable corresponding with executive level clients, and interacting with individuals at all levels

EQ Showcase exceptional emotional intelligence and empathy

Professional Project an approachable and professional image in personal appearance, manner, and demeanor

Technology Proficiency Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools

Familiar with Facility Management practices

This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, multi-function copiers, and filing cabinets. May be required to travel outside in varying weather conditions. Ability to assist setting/resetting meeting room and collaboration area furniture. Monitor supply inventories and order as needed.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at View phone number on click.appcast.io or email View email address on click.appcast.io.