Head of Operations Management (m/w/d)

Our client is seeking an experienced and mission-driven PACE Center Director to lead the daily operations of a PACE (Program of All-Inclusive Care for the Elderly) Center and associated Alternative Care Settings (ACS). This senior leadership role is responsible for operational performance, strategic execution, regulatory compliance, quality outcomes, participant satisfaction, and interdisciplinary team effectiveness.

The ideal candidate is a strong healthcare operations leader with experience managing multidisciplinary teams, driving performance improvement initiatives, ensuring regulatory compliance, and delivering exceptional participant-centered care.

The PACE Center Director serves as the site-level leader for the assigned PACE Center and Alternative Care Settings (ACS), reporting directly to the PACE Program Executive Director.

This role is accountable for all operational aspects of the center, including clinic operations, social services, rehabilitation, recreation, dietary services, transportation, day center operations, and home care services. The Center Director works closely with interdisciplinary teams, department leaders, and executive leadership to ensure high-quality care delivery, operational excellence, regulatory readiness, and sustainable growth.

Provide overall leadership and accountability for center operations, participant experience, quality outcomes, and operational performance

Oversee daily operations across all service lines, ensuring efficient and effective service delivery

Lead site-level operational decision-making, resource allocation, and problem-solving initiatives

Monitor center capacity, enrollment trends, staffing levels, and operational performance metrics

Ensure operational workflows, policies, and procedures are consistently implemented across all departments

Foster a culture of accountability, collaboration, continuous improvement, and participant-centered care

Support recruitment, onboarding, training, coaching, and professional development of leadership staff

Ensure department leaders meet performance expectations and operational goals

Quality, Compliance & Regulatory Oversight

Ensure compliance with all federal, state, local, CMS, and PACE regulatory requirements

Serve as the operational lead during internal audits, CMS audits, and state regulatory reviews

Oversee quality improvement initiatives and performance improvement programs

Ensure compliance with participant rights, infection control, safety, emergency preparedness, and risk management standards

Ensure effective interdisciplinary team workflows and participant care planning processes

Ensure compliance with IDT documentation and regulatory standards

Strategic Planning & Financial Management

Participate in strategic planning, program development, and organizational growth initiatives

Manage operational and capital budgets within assigned areas of responsibility

Support enrollment growth and community outreach efforts

Monitor operational performance indicators and implement corrective actions when needed

Drive resource optimization and operational efficiencies while maintaining quality outcomes

Bachelor’s Degree in Healthcare Administration, Business Administration, Nursing, Social Work, Public Health, or a related healthcare field

Experience leading multidisciplinary teams in healthcare, aging services, senior care, home health, managed care, or integrated care environments

Master’s Degree in Healthcare Administration (MHA), Business Administration (MBA), Public Health (MPH), or related discipline

Comprehensive knowledge of healthcare operations and regulatory compliance

Exceptional leadership, organizational, and strategic planning skills

Strong financial, operational, and analytical capabilities

Excellent communication, relationship-building, and problem-solving skills

Ability to manage multiple priorities in a fast-paced healthcare environment

Proven ability to drive operational excellence, quality improvement, and organizational growth

Medical, Dental, and Vision Insurance

Retirement Plan with Employer Contributions

Paid Time Off and Holidays

Flexible Spending Accounts (FSA)

Mission-driven culture focused on improving the lives of older adults

Our client is an Equal Opportunity Employer and values diversity at all levels of the organization. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or any other protected characteristic protected by applicable law.

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