Head of Sales Management

JOB SUMMARY The Sales Manager is primarily responsible for overseeing all functions of the sales and coordination team to ensure client satisfaction through efficient, professional, and personal support. Responsible for the budgetary success of sales goals through efforts in assisting team members with projects and providing oversight.

Must be able to facilitate functions as described in all levels of sales and coordination job descriptions
Provide leadership, development, and coaching of team members. Actively engaging and supporting the development of the team to ensure better performance and succession planning.
Working with HR/Recruitment drive the recruitment & selection of sales and coordination team members.
Contribute to the design and implementation of programs and projects which impact the department
Ensure fiscal responsibility to the company by managing optimal gross margin, minimizing unnecessary returns and good coordination processes to reduce preventable costs
Motivate team members to achieve a consistent level of performance with sales goals and other Metrics for the department
Monitor, track, and report on the productivity, performance, and quality of the sales and coordination individuals
Identify staff strengths and weaknesses for training and development purposes. Ensure high level of customer service in order to exceed customer expectations and creating relationships that encourage customers to return
Facilitate ongoing product training opportunities for team members
Develop and provide timely analytical reports to identify sales trends makes timely process improvement recommendations to Call Center Administration
Ensures all team members are current on all procedures, policies, and guidelines through training and communication
Develop and recommend operating policy and procedural improvements
High school diploma or equivalent

Minimum 5 to 7 years experience in sales, or related transferable skills
Customer-centric and Internet savvy
Strong MS Office skills
Associates or Bachelor’s degree
Restaurant supply/commercial food service experience
Bilingual Spanish

A manager should be able to work under minimal supervision and have experience managing projects
Superior time-management skills
Able to work in a fast-paced, closely integrated team in which customer delight, communication, teamwork, and flexibility are essential
Ability to speak and write English in a clear, understandable manner
Ability to work independently and with a group on various on-going projects simultaneously
Ability to plan and organize time and projects efficiently
Ability to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other workgroups
Maintain discretion with all company information regarding customers, pricing, products, and procedures

Must be able to look at a computer screen for prolonged periods of time and type
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.