Head of Resource Management

Staffing ManagerOur mission is to be Earth's most customer-centric company. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time. The Workforce Staffing (WFS) Team is a skilled, customer obsessed, business partner hiring across multiple locations for entry-level warehouse and fulfillment associate roles. We are looking for exceptionally talented, bright and driven leaders to help build the future Amazon talent pipeline. The Workforce Staffing (WFS) Team is looking for an ambitious and enthusiastic leader that can inspire others to reach the highest level of service in every candidate interaction. As a leader, the Staffing Manager owns candidate experience and operational excellence for a defined geography (node). The Staffing Manager ensures delivery of business goals and key business indicators by creating a collaborative team environment with a strong candidate-oriented culture. Staffing Managers direct a high-performing team of Staffing Administrators and seasonal/flexible Associates who thrive in an innovative, fast-paced environment. These teams work onsite with varying schedules and require travel to multiple sites according to business needs. At Amazon, our teams roll up our sleeves, work hard, have fun and make history!Key job responsibilities:Manages the day-to-day operations to ensure a positive candidate experience and alignment with business goalsLeads and develops a team of administrators, including regular performance evaluations and coaching for performance improvementAssists with interviewing and onboarding new administratorsCoordinates team schedule and assigns duties based on business needsUnderstands new hire workflow and technical systems and makes recommendations to drive improvementDevelops and maintains relationships with both internal and external stakeholders to build successful long-term partnershipsAnalyzes daily, weekly, and monthly reporting of key performance indicators and provides meaningful solutionsLeads and drives change initiatives and projects, of increasing scale and complexity, through to completionForecasts labor demand plans and creates scalable staffing strategies to build infrastructure and ensure team resource capabilities meet business demand