Head of Marketing and Advertising
Arizona Charlie's
With a diverse portfolio of hospitality, gaming, and entertainment properties, we're powered by people who are passionate, reliable, and ready to make an impact. As the Director of Marketing, you lead the strategic direction and daily operations of the marketing division. You oversee the development and execution of integrated marketing initiatives-spanning branding, customer engagement, events, and partnerships-to drive growth and strengthen the company's market presence. Your leadership ensures marketing efforts align with organizational goals and deliver measurable impact.
Provide strategic leadership and execution of all property-level marketing initiatives, including casino promotions, special events, database marketing, player development campaigns, loyalty program strategies, advertising, digital marketing, and social media engagement
Partner closely with property leadership to develop and implement marketing strategies that drive casino revenue, increase visitation, grow market share, improve guest retention, and enhance overall property performance
Oversee the property's player loyalty and rewards programs, utilizing guest and player data to develop targeted marketing campaigns that increase acquisition, activation, frequency of visits, and player worth
Analyze gaming, visitation, and guest behavior trends to identify opportunities, measure marketing effectiveness, and make data-driven recommendations that improve business results and return on investment
Manage database marketing efforts, including direct mail, email marketing, mobile campaigns, segmentation strategies, and personalized offers to maximize player response and loyalty
Lead the property's digital marketing strategy, including website content, social media platforms, online advertising, reputation management, and guest engagement initiatives that strengthen brand awareness and customer acquisition
Collaborate with Gaming Operations, Hotel Operations, Food & Beverage, Finance, and Player Development leadership teams to align marketing initiatives with property goals and deliver a seamless guest experience
Monitor and manage marketing budgets, promotional reinvestment, advertising expenditures, and campaign performance to ensure effective allocation of resources and achievement of revenue objectives
Establish key performance indicators and regularly evaluate campaign performance, guest engagement metrics, promotional ROI, database growth, visitation trends, and revenue results to ensure accountability and continuous improvement
Recruit, develop, coach, and retain high-performing marketing team members, fostering a culture of innovation, collaboration, accountability, and exceptional guest service
Serve as the primary liaison between property leadership and corporate marketing teams, ensuring alignment of corporate initiatives while adapting strategies to meet the unique needs and market conditions of the property
Promote a guest-centric culture by enhancing the overall customer experience through impactful marketing programs, loyalty initiatives, and responsive service recovery when needed
5 years of marketing leadership experience; includes leadership or progressive responsibility in strategic planning and execution in a gaming or hospitality environment
Demonstrated experience developing and executing casino marketing strategies, including promotions, special events, player development initiatives, loyalty programs, database marketing, and digital marketing campaigns
Exceptional decision-making, planning, and analytical skills with a track record of achieving measurable business goals
Strong understanding of casino operations, player segmentation, player reinvestment strategies, loyalty programs, and gaming analytics
Strong knowledge of digital marketing channels, social media strategy, online advertising, reputation management, and guest engagement best practices
Proven leadership experience with a track record of recruiting, developing, coaching, and motivating high-performing teams while fostering collaboration and accountability
Skilled in budget management, workforce planning, and process optimization
Strong planning, organizational and analytical skills; experience managing large-scale marketing initiatives and complex budgets
Proven ability to lead multi-property or multi-unit teams with demonstrated success in achieving marketing and revenue goals
Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint); familiar with analytics tools and business intelligence platforms
High School Diploma or equivalent required
Bachelor's degree in Marketing, Business, or related field preferred
Ability to effectively communicate in English, both written and verbal
Nevada Gaming Registration
Occasionally lift and/or carry up to 50lbs at floor, knee, waist, and chest levels
Frequently sit and work at a desk or computer
Ability to communicate using in-person speech, radios, and telephone
Ability to use tools or equipment requiring a high degree of dexterity
Exposure to dust, fumes, and/or gases
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