Head of Operations & Business Management

Director Of Operations
The Director Of Operations will be the executive responsible for bringing Club's programs and initiatives to life. That means leading safe and impactful programs, providing strong operational and human resources management, connecting with the community, developing staff, and keeping a close eye on financials.
Champion strategic priorities, focusing on boosting program quality and capacity.
Create and maintain operational policies and best practices that support Club's effectiveness and positive youth development outcomes.
Manage operational budgets and oversee financial planning.
Be data-driven, using organizational measurement tools to guide decision-making.
Lead professional development efforts for program staff, particularly focusing on efforts that increase program quality and skillsets.
Manage basic HR functions, including escalated employee relations matters and benefit support.
Partnerships And Community

Support Site Leaders with escalated member and caregiver needs.
Strengthen community partnerships with schools, businesses, and local organizations.
Partner with Club's Resource Development team on grant administration, donor relations, and capital campaigns.
Represent Club at public events, fundraising activities, and community outreach programs.
Stay engaged in state, regional, and national Boys & Girls Clubs initiatives.
Compliance And Safety

Ensure compliance with local, state, and federal regulations, as well as Boys & Girls Clubs of America (BGCA) policies.
Maintain accurate records related to membership, safety, programming, training, and operational compliance.
8-10+ years of experience in progressive leadership roles within youth development organizations
~ Reliable transportation to Club sites

Bonus Points If You Have:

Prior leadership experience with Boys & Girls Club or similar youth development organizations.
Familiarity with tools like Microsoft Outlook, Teams, Excel, Salesforce (yep, we're a MyClubHub Club), or any applicant tracking systems.
The Perks: In addition to a competitive salary, staff benefits include 90% Club-paid premiums on the staff-only medical plan level, up to $2k annual HSA contribution by Club, 100% Club-paid life/ADD/STD/LTD insurance plans, up to 5% employer contribution into a 401k retirement plan after 1 year, 9 paid holidays annually, generous PTO, and a free Club membership for any dependents.
We do not discriminate on the basis of age, race, sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, genetic information, or any other status protected by federal, state or local law.
Applicants in the later stages of the interview process will be required to provide 2 professional references and 1 family member references, and applicants receiving an offer of employment will be required to undergo a criminal background and fingerprinting checks.
This job posting provides a snapshot of the primary responsibilities and qualifications for the Director of Operations role. We will endeavor to make reasonable accommodations for otherwise qualified applicants who have disabilities which hinder their ability to complete the application process.