Insurance Billing Professional

Whether you are working directly with patients in one of our clinics or in a support role, you are an important part of our mission to deliver the highest quality, compassionate care. As an Insurance Specialist, you will follow up on patient accounts and confirm the accuracy of those accounts to ensure payor and patient payments are received in an appropriate amount of time.

In this role, you use your investigative skills to determine the reasoning for aging claims and recognize any trends among these aging claims. Your customer service skills will allow you to respectfully communicate with payors and compassionately work with our patients to collect payments. While it can be challenging to balance persistence to resolve an account with empathy, your professionalism allows you to do just that!

Your attention to detail allows you to review and audit aging patient accounts to ensure accurate and timely payments and report any inconsistencies that might be found along the way.

In conversations with patients, coworkers, and other professionals, you provide exceptional customer service through communicating respectfully, thoroughly listening to all shared details and asking any appropriate questions.

Identifying errors on accounts and following through to conclusion is one of your many strengths.

Your ability to connect with multiple types of personalities and professionals allows you openly communicate in a timely manner with payors, collection agencies, coworkers, and patients.

Backing up other members of the billing department with verifying and obtaining all necessary patient insurance and benefit coverage information confirms that you are a team player.

Your go-getter work ethic will have you ready to jump in and help out with any additional tasks.

A high school diploma or equivalent is required; an associate’s degree in a business-related field would be even better.

Your proficiency with computer systems and Microsoft Office (Outlook, Word, Excel, etc.) You either live in the Knoxville area or are in the process of relocating. This role is fully on-site and does not offer remote or hybrid work options.

We feel that you will be most successful with at least one year of prior experience in a similar position (accounts receivable, insurance verification, electronic billing) to provide you with the background needed for this position.

High School diploma or equivalent required.

Minimum two (2) years combined medical billing and payment experience required.

Demonstrate knowledge of state, federal, and third‑party claims processing required.

Demonstrate knowledge of state & federal collections guidelines.

Must successfully complete required e‑learning courses within 90 days of occupying position.

Regularly required to sit and use hands to manipulate a computer keyboard and mouse.

Work is performed in an office environment.