Merchandise Key Holder

Key Holder Position at Catbird

Catbird is looking for experienced Key Holders to join our retail team in Chicago.

Key Holders are floor leaders who set the tone for exceptional service and strong sales. You'll lead the selling floor, coach Stylists in real time, and deliver hands-on services—including Forever Jewelry welding and device-based ear piercing—while supporting daily store operations. This role is ideal for someone who loves customer connection, leading a team, and being hands-on with beautiful product.

Founded in Brooklyn, NY, Catbird is a mecca for an international cast of shoppers who come to visit the brick and mortar stores of their beloved website. Both our stores and website are filled with a carefully curated selection of designers, including our in-house line of jewelry. Our Catbird line is made in our Brooklyn studio and with a few trusted partners, using ethically sourced materials and conflict-free stones. We are dedicated to a return to local manufacturing – what our neighborhood was famous for. We believe in being an anti-racist organization and actively championing diversity, inclusion, and equity

We believe in always thinking of the long game and not focusing on a quick profit.

We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty.

Lead the sales floor with confidence and warmth, ensuring every customer receives a welcoming, high-touch buying experience.

Drive sales by actively engaging customers and confidently selling demi-fine jewelry, Forever Jewelry, and piercing services.

Perform Forever Jewelry welding and device-based ear piercings to the highest standards, prioritizing precision, safety, and customer comfort.

Coach and support Stylists through real-time feedback, modeling strong selling behaviors, service excellence, and brand storytelling.

Monitor service flow, wait times, and floor coverage; Step in to resolve customer questions, returns, or escalations with care, professionalism, and sound judgment.

Open and close the store and support daily operations, including inventory, merchandising, and visual standards.

Sales-minded and service-driven, with a strong belief that exceptional customer experience drives results.

Comfortable performing hands-on services, including Forever Jewelry welding and device-based piercing, after training.

Flexible and reliable with scheduling, including weekends and holidays.

Retail positions involve physical requirements that include standing for extended periods, light lifting, reaching, and repetitive wrist and hand movements during tasks like welding permanent jewelry, etc. Health insurance with 75% of the medical premium covered by Catbird. 25% of the premium covered for children

• Dental and vision insurance options
• Flexible Spending Account (FSA) for pre-tax contributions to medical and childcare expenses
• Life insurance (1x annual salary) fully covered by Catbird
• Voluntary life insurance and short/long-term disability at reduced group rates
• Pre-tax transit benefits to help save on commuting costs
• The Catbird Foundation: At least 1% of all sales donated year-round to nonprofits aligned with our values—over $2MM donated to date
• Cold brew in the summer
• A warm, casual work environment where people can truly be themselves

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