Head of Operations (Remote)

The Operations Officer at Shield AI is a senior planner and leader with experience in driving mission outcomes and must be comfortable routinely engaging key stakeholders and partners on matters of strategic importance. Operations Officers are assigned to support specialty teams and are pivotal in optimizing their flight operations and driving overall organizational performance. This role oversees a broad array of essential tasks, including crew and asset allocation, flight range management, flight data collection and deliverables, government approvals, airworthiness submissions, and the maintenance of departmental databases and reporting systems. Serving as the Action Officer for airworthiness, the Operations Officer works to mitigate or eliminate potential impacts that could jeopardize mission objectives. They also serve as a key liaison, facilitating communication between external contractors, government agencies, and Shield AI Mission Operations teams, ensuring alignment and continuous progress toward strategic goals.

Deployed Operations, Operational Support Group, or Fleet Asset Management.

Deployed Operations Manage the team’s subcontractor relationships and perform capacity planning

Perform quality control of pre- and post-deployment products

Track Net Promoter Scores amongst various deployment and training customer groups

Provide essential airworthiness support and manage flight range and aircraft lease coordination

Coordinate and serve as Action Officer for various operator training events

Collect and analyze efficiency metrics on operator, team, and company performance related to deployments and training

Refine processes and SOPs regarding overseas operations

Operational Support Group Perform quality control of production and experimental flight test products and deliverables

Support maintenance data analysis and fleet sustainment initiatives

Track Net Promoter Scores amongst various fleet support, developmental testing and acceptance testing customer groups

Provide essential airworthiness support and manage flight range and aircraft lease coordination

Coordinate and serve as Action Officer for various customer acceptance and delivery events

Collect and analyze efficiency metrics on operator, team, and company performance related to test, maintenance and sustainment goals

Refine processes and SOPs regarding flight testing, fleet support, and maintenance

Fleet Asset Management Manage and coordinate use, inspections, maintenance, and accountability of the company’s vehicle fleet

Evaluate use of internal assets and equipment and generate demand signal for growth as needed

Implement and oversee a chain of custody process for vehicles and aircraft systems

Teach software/firmware upgrades to operators on various hardware

Facilitate Return Merchandise Authorizations for inoperable hardware from the fleet

Document hardware inoperability and misuse, identify failure modes and use data to recommend solutions

Solicit input from operators for system improvements to delight our customers

Refine processes and SOPs regarding aircraft systems and vehicles

Candidate must be able to operate effectively at remote work sites without direct supervision

Candidate must be proficient with Microsoft Office Suite and similar computer-based productivity applications

Ability to travel domestically as needed

Preferred qualifications Operations Staff experience

Bachelor’s Degree or higher

Understanding of continuous improvement and lean manufacturing methodologies

$Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity

Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment)

Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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