Head of Operations Management (m/w/d)

Operations Manager
The Operations Manager oversees the restaurant's day-to-day operations with a top priority of delivering fresh, fast, and safe food to exceed guests' expectations. This leader acts as a champion of Chick-fil-A culture, driving both growth and operational excellence within the restaurant.
Key Responsibilities:
Operational Leadership

Hands-on Support: Work alongside team members in all kitchen areas to ensure speed, accuracy, and consistent food quality.
Performance Metrics: Meet or exceed goals for service speed, order accuracy, and guest satisfaction using Chick-fil-A's "Winning Hearts Every Day" strategies.
Communication: Maintain constant communication with other restaurant leaders to align on goals and support collective success.
Administrative Oversight: Execute proper security, cash handling, and control procedures; perform other duties as assigned.
Food Safety & Quality

Accountability: Act as the primary point of contact for food safety, quality, and cleanliness standards.
Compliance: Review key metrics and adhere to strict checklists, procedures, and standard tools to drive continuous improvement.
Team Development & Culture

Coaching: Provide constructive, positive feedback to team members that aligns with restaurant objectives.
Talent Growth: Build a high-performance team by assisting with new hire training and developing current staff through active leadership.
Management: Address behavioral or performance issues directly and resolve guest concerns with professionalism.
Brand Standards: Lead by example by adhering to Chick-fil-A rules and dress codes at all times.
Core Competencies

Strong character and initiative.
A passion for service and people-focused leadership.
Commitment to maintaining high standards of food safety and quality.
Ability to thrive in a fast-paced environment with a sense of urgency.
Lead a team of 10+ over 5 year period
Work Schedule

• 10 hour shift
• Weekend availability
• Monday to Friday
• Holidays
• Day shift
• Night shift

Supplemental Pay

~ Bonus pay

Benefits

Paid time off
Health insurance
Dental insurance
Vision insurance
Employee discount
Paid training
Other