Customer Service/Sales Processor

Whether you're in the automotive industry or joining us from another field, Paul Miller Auto Group is ready for you to become a part of an award-winning team. Paul Miller doesn’t just lend his name to a dealership; he ensures it maintains a reputation as the gold-standard for the loyalty and respect given to his valuable employees. If you’re ready to thrive in an environment where your professional and personal goals are supported, submit your application and join the Paul Miller BMW Team today!What We OfferCompetitive Medical, Dental & Vision InsuranceCompany Funded Life InsuranceHealth & Wellness Program with Discounts401K & Roth with Employer MatchFSA for both Health and DependentGenerous Paid Time Off (Vacation, Sick, and Holiday)Short/Long Term DisabilityResponsibilities:Handle all incoming and outgoing phone calls and emails.Handle our customer contacts through leads, service, follow-up and lead generations.Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction.Answer customer internet inquires by both email and phone.Schedule sales/service appointments and reschedule no-show customers.Contact customers based on current marketing incentives.Follow up in manner that results in the customer visiting the dealership.Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.Interacting with customers as well as with all dealership departments.Other duties as assigned by managementHigh school diploma or equivalent (required)Previous experience in customer service, sales, or call center role (preferred)Automotive industry or dealership experience (a plus but not always required)Excellent verbal and written communication skillsStrong phone presence and active listening skillsAbility to build rapport quickly and maintain a professional, customer-focused attitudeProficient in using computers, CRM software, and phone systemsStrong organizational and multitasking abilitiesComfortable working with sales goals and performance metricsAbility to work both independently and as part of a teamAttention to detail and follow-up is essential

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