Front Desk Receptionist - (M-F Evenings)

Front Desk Receptionist
SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, Connecticut and Massachusetts. With over 127 eye care providers and the convenience of 60 locations, our commitment to delivering unparalleled services is at the heart of everything we do. The Front Desk Receptionist plays a vital role in ensuring the smooth operation of our medical practice by greeting patients, managing appointments, maintaining accurate patient records, and providing exceptional customer service. The Front Desk Receptionist must possess strong organizational, communication, and problem-solving skills, with the ability to handle administrative duties, support the medical team, and contribute to an overall positive patient experience.
Patient Interaction & Front Desk Support
Register new patients and verify billing, insurance, and demographic information at each visit.
Inform patients of office procedures, policies, and documentation requirements while ensuring HIPAA compliance.
Follow up on no-shows and cancellations per practice policy and ensure proper appointment follow-up.
Manage online scheduling platforms, address inquiries, and assist patients in using these tools.
Verify insurance eligibility and obtain prior authorizations or necessary external reports.
Assist with billing, coding, and insurance documentation as needed.
Administrative Tasks & Clinic Support
Accurately collect and reconcile daily payments, including copays, deductibles, and outstanding balances.
Monitor and respond to emails, and utilize shared digital tools (e.g., Google Drive) to stay updated.
Educate patients on audiology services, promote related services/products, and adhere to audiology-related policies (where applicable)
Facility Maintenance & Professional Development
Keep the reception area clean and organized, including arranging chairs, updating magazines, and clearing personal items.
Actively participate in ongoing education and training through classes, webinars, or other professional development opportunities.
High School diploma or equivalent required
One (1) year of experience in a medical office or customer service environment.
Strong customer service skills with a professional and friendly demeanor.
Basic computer proficiency.
Rotating Schedule: including days, evenings, and weekends

Medical/Dental/Vision Insurance
Company Paid Term Life Insurance & Long-Term Disability
Employee Assistance Program (EAP)
Retirement Plan - 401(k)
Paid Holidays
SightMD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal, state and local laws.
If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact People Services at View email address on click.appcast.io.