Head of Operations & Business Management

Operations Manager
Operations

The Operations Manager serves as a member of the impact management team, responsible for overseeing the organization’s operational infrastructure, human resources, facilities, and administrative functions. This role ensures that Elevate Indianapolis operates as a process-oriented, fast-paced servant‑leader organization, supporting program excellence and organizational growth as a diverse youth‑serving non‑profit. The Operations Manager provides strategic oversight across finance, facilities, transportation, HR, and systems, while also managing day‑to‑day operational needs and leading a high‑performing organization.

Serve as a strategic partner to the CEO and management team on many major operational decisions affecting the organization and campus.

Support organizational operations to ensure alignment with Elevate Indianapolis’ mission, goals, and growth strategy while developing and operating processes.

Lead and manage all staff onboarding and HR functions, including staff responsible for transportation, facilities, contracts, data systems, and administrative support.

Financial Oversight & Risk Management

Support the CEO and board treasurer in all accounting practices, financial processes, and reporting systems, including overseeing financial grant reporting assignments.

Support the annual audit process with the current contracted auditor and bookkeeper, including auditor engagement and compliance with all financial expectations, as requested.

Manage all organizational insurance policies, including liability and workers’ compensation insurance, and oversee Professional Employer Organization (PEO) relationships.

Ensure strong internal controls and risk management practices across all operational areas.

Human Resources & People Management

Lead all Human Resources functions, including recruitment, onboarding training, employee relations, compensation and benefits administration, and performance management.

Ensure all employment policies and practices comply with federal and state laws and regulations.

Maintain HR policies, employee handbook, and staff organizational procedures.

Administration and tracking of all PTO policies and administration.

Support leadership in developing strong supervisory practices and people management strategies that foster a healthy, high‑performing culture.

Training & Organizational Development

Develop and maintain individual PDPs, an annual training calendar, and all individual monthly and annual training calendar planning.

Lead organization‑wide professional development training coordination, including those related to HR policies and compliance.

Partner with program managers, who oversee program‑specific staff training, to ensure alignment between operational policies and program execution.

Support, not lead, program role‑specific training through maintaining training calendars and seeking direction from program leadership, for all new staff onboarding and current staff.

Update and maintain all processes related to onboarding and staff management.

Facilities Management

Oversee all aspects of facility operations, including building management, safety, security, and maintenance.

Lead all organizational legal contracts and agreements, including leases, rental contracts, and service/vendor agreements.

Oversee campus improvement projects, including construction, renovations, and space optimization, as requested.

Ensure facilities are safe, professional, and supportive of programmatic and organizational needs.

Data & Administration

Oversee Salesforce and other data system contracts to ensure accurate tracking, reporting, and analysis across the organization.

Oversee fleet management, including vehicle maintenance, safety compliance, scheduling, and usage policies.

Financial and risk management

Compliance and accountability

Relationship building and collaboration

Full‑time, in‑person role with occasional evening or weekend responsibilities for events or organizational needs. Ability to manage multiple priorities in a fast‑paced, mission‑driven environment with process adherence.

Education: Four‑year college education or two‑year post‑secondary degree in business or non‑profit administration. Seven to eight years of nonprofit development and management or relevant educational services, or non‑profit administrative experience.

Demonstrated success in prior leadership and operations positions

Strong management skills, prior success leading teams, and demonstrated ability to coach and mentor

Ability to manage a variety of short and long‑term projects concurrently

Entrepreneurial, adaptable, and innovative approach to business planning

Travel/Overnight Experiences — Willingness to attend professional development and student programming that might be overnight and out of state as required.

Competitive salary & employer‑matched retirement account

100% employer‑paid health/dental/vision/life insurance for employee (opportunity for employee to pay premium for spouse/family coverage)

PTO policy detailed in staff handbook

#