Head of Programme Management

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives.

Comprehensive Medical/Dental/Vision Benefit Packages

Paid On-the-Job Training

Tuition Reimbursement

Flexible Schedules

Retirement Savings Plan

in their completion of assigned duties and established building routines

Based on analysis of the needs of the individuals within the unit, direct staff in the development, implementation, and evaluation of programs designed to meet these needs

Prevent incidents, whenever possible, by implementing immediate corrective action when incidents do occur, including but not limited to remedying the current situation, notifying those who need to know, and preventing similar incidents for individual or other individuals, and monitoring to ensure corrective actions are being followed

Assist in compliance with regulatory standards through physical program review, process review and input, staff training, and follow-up on deficiencies to ensure quality programming

Maintain a clean and organized building

Actively carry out building safety routines, including teaching them to the individuals supported

Take immediate action to correct safety hazards including but not limited to appropriate use of Personal Protective Equipment (PPE), sanitation and hygiene, as applicable

Make necessary staffing and vehicle arrangements and adjustments to ensure medical appointments occur as scheduled

Use the electronic health record to record census

Ensure appropriate maintenance of the assigned vehicle and program areas, adhering to the established building and vehicle maintenance routines and health and safety standards

Interpret and share program objectives and policies to and with staff, residents, family, and staff

Serve as liaison between management personnel, direct support professionals, residents, community, and interdisciplinary team, and inform management of all pertinent information included in those interactions

Reconcile staff concerns by explaining and enforcing Elwyn policies and initiating and presenting appropriate disciplinary actions in accordance with Elwyn policies

Prioritize responsibilities with evidence of appropriate planning and time management

Provide written evaluation of staff as pertains to agency policies and building procedures

Ensure and, provide coverage for supervision of individuals and any related direct care responsibilities when needed

Provide instruction and assistance to staff as they carry out program plans in all activities of daily living skills, problem-solving skills, decision-making skills, proactive supervision, and active engagement of individuals

Review all updated written policies and procedures of the department and communicate changes to assigned staff on an ongoing basis

Ensure quality standards and organizational and departmental goals and objectives are met in accordance with Elwyn policies and procedures

Attend and facilitate staff meetings, daily shift huddles, unit meetings, in-services, and continuing education programs as needed

Maintain an open door policy and encourage feedback

Consult with and advise administrative personnel of situations requiring follow up or specific attention

Collaborate with union leadership to ensure contract compliance

High School diploma or equivalency; post-secondary education in human service field preferred

Five (5) years' experience working with people with Intellectual/Developmental Disabilities; post-secondary education in human service field may be substituted for equivalent experience

Demonstrated ability to independently solve problems in a creative, consistent manner

Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities

Demonstrated good judgment through cost-conscious awareness and independently solving problems and making decisions with little or no need for direct supervision

Demonstrated knowledge of when to seek/solicit help or guidance from immediate supervisor or appropriate resource person

Ability to performs duties in an independent manner, with little or no need for direct supervision

Demonstrated strong time management and organizational skills

Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills

Demonstrated basic experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint

Experience using/knowledge of Electronic Health Record (EHR) preferred

Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.