Order Processor / Inside Sales
Kids for the Future
Location 1101 Old Durham Road,Roxboro, NC, 27573,United States
Sales Coordinator Job Description
Reports To
General Manager
Position Overview
The Sales Coordinator is responsible for supporting the Inside & Outside Sales Team and assisting customers throughout the sales process. This position is vital to delivering the Talbert Difference!
Key Responsibilities
Assisting all customers and the sales staff with orders, quotes, credits/pickups, product inquiries, and general questions.
Placing special orders and transfer requests to ensure a timely turnaround on orders.
Tracking confirmations on special orders and communicating the ETAs with the sales team and customers.
Be current and aware of all open orders and track them to completion.
Processing orders, quotes, and credits in a timely manner (preferably daily).
Communicating with the sales staff and customers regarding back orders, delivery changes, and damaged products when these situations occur.
Working with Dispatch and Receiving to ensure they have the correct paperwork to ship and receive materials.
Answering sales and internal calls with a positive attitude and willingness to assist.
Informing team members and customers when deadlines cannot be met and giving realistic completion dates.
Taking ownership of the customers' needs (Never assuming something is not my job).
Working as a team member to meet organizational goals and uphold customer service standards (If you catch up on your work, be willing to help others).
Other Key Factors
Personify the TALBERT Core Values of Teamwork, Accountability, Learning, Balance, Empowerment, Respect, and Trust.
MUST BE ORGANIZED and detail-oriented with a strong will to meet deadlines and project goals.
Possess great interpersonal skills to work with team members and yet be able to work independently.
General computer skills and a background in Microsoft programs are necessary.
Ability & desire to learn internal company systems, software, & product knowledge (Both Stock & Special Order).
Timely completion of special projects (Always be willing to improve your skillset and the company's value).
Adhere to all company policies and procedures (Be able to take instruction and correction in a positive manner).
#J-18808-Ljbffr Kids for the Future
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