Head of Operations & Business Management

Director of Operations WIPosition Summary: The Director of Operations is responsible for all aspects of operations including people, customers, sales, and profits. They drive excellence in day-to-day operations; focus on problem solving/process improvement; recognize and motivate area managers, unit level management, and their teams. Influence people to drive business results and franchise partnership.PeopleLeverage culture and people capability to enhance brand performance.Recruit and equip top operators to deliver exceptional customer experience and results and maintain a bench of managers.Hold area coaches accountable for people, customer, sales, and profit targets.Oversee performance management for Area Coaches, including feedback, appraisals, training, development planning, and dispute resolution.Provides needed employee relations assistance to managers and is proactive in addressing needs in the market.Customer ExperienceProvides leadership for each manager in the market to ensure customer satisfaction.Leverage customer programs to coach and improve on execution opportunities.Train, coach, and hold accountable Area Coaches and Restaurant Managers for executing the Taco Bell Operating System and delivering Brand Standards including food safety.Identify and act with urgency to resolve Brand protection issues.Absolutely uncompromising execution of the highest standards of their local regulation around occupational safety and health standards for employee working conditions, and their company safety and security policy.Grow the Brand, Sales, and ProfitsPartners with each Manager in the market to build sales over last year's sales achievement.Training and operations execution of marketing promotions.Train and coach Area Coaches how to teach RGMs to use the tools and processes to improve restaurant financial results.Exhibits ownership working with Management to resolve chronic Repair & Maintenance issues; identifies trends and takes to R&M Business Partners.Human ResourcesProvide ongoing coaching, feedback, and development to Area Coaches.Communicate expectations, performance levels, and training experiences through territory-wide meetings.Ensure fair treatment and compliance with workplace regulations.Recognize outstanding performance to motivate employees.Associates/Undergraduate degree preferred or equivalent Taco Bell/industry experience.Must possess 6-8 years of management/supervisory experience in a QSR food service business with multi-unit experience required.Good communication skills, and strong interpersonal and conflict resolution skills with exceptional team-building capability.Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business.Exhibits unrivaled leadership behaviors, providing coaching, developing the team, driving culture, problem solving, strong communication, time management, executing tasks and achieving results through others.Has lead multiple managers of multiple high volume units in an area.Has personally ran a successful restaurant and has knowledge of restaurant operations and expectations for team member's positions.