Customer Service Officers

Quick Lube Service Advisor

Bonus

Customer Interaction: Greet customers warmly, assist them with their service needs, provide information about quick lube services, pricing, estimated wait times, and ensure customer satisfaction.

Service Recommendations: Present oil change options and additional services based on manufacturer recommendations and DVI documentation; assess customer needs and recommend appropriate services.

Referral Conversion: Connect referrals for conversion to full-service repairs in sister or adjacent stores.

Customer Communication: Keep customers informed about their service status, any additional maintenance needs, and completion time.

Billing and Payment: Prepare and present service invoices, process payments, and handle billing inquiries or disputes.

Maintain accurate records of customer interactions, services performed, and follow-up actions.

Coordination with Technicians: Communicate effectively with lube technicians to relay customer requests and ensure timely service delivery.

Promotions and Offers: Inform customers about current promotions, discounts, and loyalty programs.

Ensure the customer waiting area and quick lube area are clean, organized, stocked, and safe.

Address and resolve any issues or complaints from customers or team members promptly.

Company Policies: Adhere to all company policies as outlined in the Employee Handbook.

Strong interpersonal and communication skills for customer service.

Problem-solving skills to address and resolve customer issues.

Basic computer skills for scheduling, billing, and record-keeping.

Work is primarily performed in a service garage setting with exposure to various weather conditions, noise, and vehicle exhaust.

Schedule: Full-time position with potential for weekend and evening shifts.

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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