Customer Service Officers

Automotive Customer Service Relations Rep
HGreg is one of the fastest growing automotive groups in North America. Founded in 1993, HGreg operates 31 dealerships throughout Florida, California, Quebec and plans to continue the expansion in the U.S.
Hgreg is looking for a Automotive Customer Service Relations Rep. Our Pre-Owned inventory is growing rapidly and our dealership offers a large advertising budget to continually increase business.
Come join the Hgreg Orlando team, and be part of one of the fastest growing dealer groups in North America!
Internal Service Advisors are the backbone of our Pre-Owned Department at Hgreg Orlando. They are focused, self-starters, and possess exceptional time management skills and are outstanding communicators. They put the customer at the center of everything that we do and hit every detail. They provide proper estimates, inform every guest of their scheduled maintenance based on mileage and maintenance history, and keep our guests' vehicles in top condition.
Duties and Responsibilities:

Provide proper estimates and document any changes made to repair order
Obtain authorization from Used Car Manager or Executive Manager before performing necessary repairs
Dispatch work to appropriate technicians and set realistic and efficient completion timeline
Dispatch vehicles to body shop as needed with a 3 day turnaround time or less
Quality check work performed on vehicle
Update management on work being performed on the vehicle and notify as soon as the vehicle is ready for the frontline.
Maintain an updated Google Sheets of all vehicles that are in progress at all times
Other duties as assigned
Qualifications and Education:

High school diploma or GED
Sitting or standing for extended periods of time
Basic knowledge of Google products (Gmail, sheets, ect.)
Strong communication skills
Bilingual is a plus
Experience:

• 1 year of automotive internal service advisor experience required
• Strong record of positive customer satisfaction
• Basic knowledge of Google products (Gmail, Google Sheets, ect)
• Reynolds & Reynolds knowledge preferred, but not necessary

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Paid Time Off
• Paid Group Term Life Insurance
• Paid Training to promote professional growth
• Employee Assistance Program (EAP)
• Supplemental Personal Accident Insurance

• 8-hour shift
• Weekend availability

Sit and/or stand interchangeably throughout the day.
Sit and/or stand for long periods at a time.
Use hands, fingers and arms continually, frequently and throughout the day.
Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day.
Pick-up, lift and carry items that may exceed 50 pounds.
Operate and drive vehicles or equipment in a safe manner.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Note: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).
Disclaimer: The position being offered is a full-time rotating schedule including evening shifts, weekends, and is incompatible with a school schedule.