Express Service Advisor

Express Service Advisor

The Express Service Advisor at Starling Chevrolet in Orlando, FL will be responsible for providing exceptional customer service and assistance in scheduling maintenance and repair services. This role requires a strong understanding of automotive services and excellent communication skills to handle customer inquiries and complaints effectively.

Responsibilities

• Assist customers in scheduling express service appointments
• Communicate service recommendations and pricing to customers
• Provide accurate and timely information to customers regarding service status
• Handle customer complaints and inquiries in a professional manner
• Maintain a clean and organized service advisory area
• Describe all work performed and related charges billed
• Keep abreast of new products, features, accessories and attend product training as required
• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction
• Other duties, as assigned.

Requirements

• Prior experience in customer service or automotive industry preferred
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Detail-oriented and organized
• Ability to pass a background check and drug screen
• Have or able to obtain a Florida driver's license within 30 days of hire

Benefits

• Competitive compensation package
• Opportunities for career advancement
• Health and dental insurance
• 401k retirement plan

Starling Chevrolet is a trusted automotive dealership in the Orlando, FL area, committed to providing top-notch service and quality vehicles to our customers. Our team is dedicated to creating a positive and enjoyable experience for all who visit our dealership. Join us and be a part of our growing success.