Front Desk Receptionist Part Time Flexible Shift

Guest Service AgentThe Press Hotel in Portland, Maine, newly owned and managed by EOS Hospitality, is seeking a Guest Service Agent to join their team of hospitality professionals at the Front Desk.Provide telephone services for guests, vendors, and all incoming inquiries and direct calls to the appropriate personnel.Adhere to all provided KRC service scripts when addressing guests in person or over the phone.Direct guests as they arrive onto the property accordingly.Communicate all necessary property and area information for them to have a successful stay.Have full knowledge of all parking options on property.Be informed of all events taking place on property.Work closely will drivers and front desk agents to maximize guest experience.Monitor guest accounts and post necessary charges as they occur. Monitor guest room charges posted by the restaurant and through group events.Review accounts and charges with guests during the checkout process. Print a final folio/invoice for guests review prior to collecting final payment and answer any billing questions.Advise housekeeping staff when rooms have been vacated and are ready for cleaning.Have a thorough working knowledge of hotel guest services/property management system.Review administered reports daily, such as in-house rooming list, arrivals and departures.Communicate closely with other departments, such as when a guest reports a maintenance work order or housekeeping issue to be addressed. Use Whistle to submit maintenance tickets and monitor cross-departmental communication during shift.Make and confirm reservations over the phone as staffing allows and when the reservations department is not available. Work closely with centralized reservations team to align on room deposits, specialty reservations, VIPs, and groups.Interdepartmental communication via email and Microsoft teamsAnswer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Monitor completion of Front Office shift reports/communication daily.Maintain the lobby, sitting areas, and front desk area, ensuring beverage and snack stations are replenished and clean. Set up signage for events and prepare areas for programming or activities functions.Assist Guest Service Manager with inventory of breakfast/housekeeping dry good, ordering, and placing away orders.Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.Responsible for safety and handling of department banks and any cash drawers. Count bank /with witness upon shift turnover. Ensure cash and any bank keys remain secure for duration of shift.Post and drop/deposit all incoming revenue per shift.Assist in training new staff as requested.Set up continental-style lobby coffee/tea service for guests daily.Build and maintain controlled fires in guest fireplaces and outdoor fire pits.Key Skills & Requirements:1+ years direct customer service experience, hotel/lodging environment highly preferredHigh School diploma/GEDProficient with computers and learning technical systemsStrong understanding of lodging operations;?Successful completion of satisfactory background checkDemonstrates natural leadership qualities with a positive, team-focused attitudeAvailable and willing to work flexible hours based on business needs including weekdays and weekends.We are proud to offer competitive wellness options and perks for both Part Time and Full Time employees; Dedicated employee parking lot pass with company contribution for full time employees, fully-funded for salaried managersEmployer-subsidized medical, dental, and vision insuranceCompany-funded $25K in complimentary life insurance and $1K/mo. in disabilityOptional Disability, Life and AD&D, Critical Illness, and Accident Insurance optionsAdditional Health & Wellness benefits including prescription and gym membership discountsGenerous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accrualsFlexible and understanding work-life equalityFamily Matters Program of 10+ weeks fully paid parental leave for new parents401k employer match, up to 4% of salaryCompetitive wages with ongoing market analysis with annual performance evaluations and compensation adjustmentsDiscounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locationsFood and Beverage discount of 50% Off at EOS Hospitality portfolio locationsDiscounted lodging rates from New England Inn & Resort Association partnersPathways for growth and professional development including training and tuition reimbursementIncentive opportunities for both hourly and managerial rolesSupportive, open workplace cultureCompany-funded Employee Assistance Program for life and mental health resourcesCompensation for this position starts at $20/hrAbout The Press Hotel Magnificently reborn, The Press Hotel is proudly rooted in Portland's past. The structure we call home was once the Gannett Building, the historic headquarters of the Portland Press Herald—the state's largest newspaper. Under new ownership and management by EOS Hospitality, The Press begins its next edition.Onsite, we offer over 100 guest rooms with varying room types, a hyper-local full-service restaurant - Union, and our lobby cafe and bar - Inkwell, as well as meeting and event spaces ranging in size to accommodate corporate groups and social events.Visit us online at The Press Hotel and explore our parent company, EOS Hospitality for more information about the amazing ways we're making a difference.