Head of Business to Business Operations

FIRST SOUTH FINANCIAL FEDERAL CREDIT UNION POSITION DESCRIPTION
Work in close partnership with the President/CEO and Executive Vice President/COO to oversee Consumer Lending, Indirect Lending, Credit Cards, and Digital Lending Services. Ensure operations align with all applicable federal, state, and local laws and regulations, while providing visible, consistent leadership to staff and members.
Execute senior leadership responsibilities, including strategic planning, organization, oversight, and communication.
Ensure compliance with applicable laws and regulations including: Truth in Lending Act, Equal Credit Opportunity Act, Fair Credit Reporting Act, Home Mortgage Disclosure Act, Bank Secrecy Act, Safe Act and other regulations
Collaborate with executive leadership to support organizational effectiveness and quality initiatives.
Direct all consumer lending operations, including staffing, policy development, product strategy, loan delivery, and service standards.
Maintain sound lending and risk management practices, ensuring compliance and operational efficiency.
Serve as Executive Loan Officer as needed.
Develop talent pipelines through training, coaching, and succession planning.
Ensure staff maintain up-to-date knowledge of regulatory requirements and complete required training.
Monitor performance metrics and provide ongoing leadership, coaching, and development.
Provide indirect oversight of branch lending staff to support consistency and service quality.
Ensure loan pricing strategies appropriately balance competitiveness, cost, and risk.
Support continuous improvement efforts across the organization.
Bachelor's degree in business related field. Knowledge and experience in the use of PC's and/or computer workstations and related software, calculators and other related office equipment is required.
~ Local travel is occasionally required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

First South Financial Federal Credit Union is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, creed, religion, sex, national origin, age, veteran status, disability, or any other protected class.