Head of Care Management Operations

CircusTrix dba Sky Zone Operations Manager Full-time Onsite Department: Operations Reports to: General Manager FLSA: Exempt ____________________ WHO WE ARE: At Sky Zone, our mission is to enrich lives through the power of boundless play — whether that’s on the trampoline court, behind the scenes, or at the corporate level. As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry. We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve. ____________________ A natural leader who thrives in motion, you balance coaching with accountability and set the tone every shift. You know how to lead from the floor and manage behind the scenes. Whether it’s creating a great schedule, coaching in real time, or stepping into the action, you bring intention, care, and hustle to everything you do. HOW YOU BRING OUR MISSION TO LIFE: Lead Daily Execution and Team Success Supervise Team Leads and frontline team members during scheduled shifts. Coach in real time to build a team culture of accountability, energy, and care. Support hiring, onboarding, and training efforts. Own Shift Flow and Operational Efficiency Oversee daily park execution — including staffing, guest flow, inventory, and cleanliness. Collaborate with the GM on labor strategy, scheduling, and safety procedures. Adapt to real-time challenges to keep operations smooth and seamless. Support birthday parties, special events, and high-volume guest flow with confidence. Champion Safety and Brand Standards Conduct safety walkthroughs and support compliance across all park zones. Maintain clean, well-functioning facilities and hold the team to brand standards. Minimum of 2-3 years of formal management or supervisory experience, including direct responsibility for leading teams, ideally in a high-volume, guest-facing industry such as hospitality, entertainment, retail, fitness, or restaurants. Experience overseeing daily operations, managing teams on the floor, and adapting to shifting priorities in real time Strong communication skills, you give feedback with care, build trust quickly, and know how to coach in the moment Comfort with scheduling, labor targets, and supporting operational goals; A hands-on leadership style, you're not above jumping in to solve a problem, run a shift, or set the tone on a busy day. Comfortable using technology and operational systems, with basic proficiency in Microsoft Office, POS platforms, scheduling tools, and reporting dashboards; quick to learn and apply new systems in daily operations. Availability to work evenings, weekends, and holidays - when the park (and the magic) is most alive. As Operations Manager, you're the one who keeps the park in motion. You help the team thrive, support guest joy, and make sure nothing falls through the cracks. This role is your chance to lead with energy, impact, and heart and to help build something unforgettable, one bounce at a time! ____________________ Compensation is $70,304 annually + bonus based on qualifications, experience, and performance. Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Application deadline: 7/27/26 While we anticipate the application window will close on this date, Sky Zone reviews applications on a rolling basis and will consider candidates until the position is filled. CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members. We're the world's largest brand of indoor entertainment parks. (