ADMINISTRATIVE ASSISTANCE-REMOTE POSITION

QSI Administrative Assistant - Ops - 67940135

The State Personnel System is an E-Verify employer. Requisition No: 882865 Agency: Agency for Persons with Disabilities Working Title: QSI Administrative Assistant Ops Position Number: 67940135 Salary: $34,759.92 to $39,804.18 Annually Posting Closing Date: 09/11/2026

This position is not a telework position and is required to report to the APD office in the area it serves.

State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options. Retirement plan options, (For more information, please click ). The Agency seeks team members who demonstrate the qualities of being humble, hungry, and smart and lead others to embody the same. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency's mission.

*Responses to the qualifying questions are required and must be verifiable based on your submitted application, and "see resume" will not be considered an acceptable response.

SALARY RANGE $34,759.92 - $39,804.18 Annually $1,336.92 - $1,530.93 Bi-weekly

Position Summary Provides administrative support to QSI operations through interview scheduling, case record maintenance, data tracking, reporting, and coordination of QSI activities.

Coordinate with Waiver and Pre-Enrollment (PE) Units, and distribute scheduling confirmations, informational materials, and related correspondence. Request missing documentation, track outstanding items, and maintain regional digital records by uploading completed QSI forms, field notes, and supporting materials into Client Data Management System (CDMS), SharePoint, or designated repositories. Track and report operations: Help compile weekly regional productivity and workflow reports, and log QSI case assignments and productivity metrics on the master tracker. Work with regional workstreams and units to expedite Priority 1 case processing. Maintain data and systems: Document communication activities in CDMS and identify and correct regional data discrepancies or system errors. Manage case closures and administration: Evaluate QSI case files for closure eligibility, manage administrative follow-up workflows, and recommend referral for case closure activities. QSI workshop, quality assurance activities, and regional/statewide QSI meetings. Perform other related administrative support duties as assigned

Minimum Qualifications High School Diploma or equivalent required (associate or bachelor's degree preferred but not required). 12 years of professional administrative support, office coordination, or clerical experience. Prefers fluent bilingual individual (English & Spanish) speaker. Knowledge, Skills, And Abilities Knowledge of: Florida's intellectual and developmental disabilities (IDD) service delivery network. Use computer-based systems, including the APD intranet, Dashboard, CDMS, FLMMIS, SharePoint, Microsoft Office Suite (Outlook, Teams, Word, and Excel). Communicate effectively in verbal, written, and electronic formats with a focus on customer service. Manage day-to-day data entry tasks, maintain organized digital records, and monitor data inputs for completeness and accuracy. Prioritize and coordinate scheduling workflows efficiently, aligning assessor itineraries with regional demands and provide administrative follow-ups to ensure scheduling and other administrative tasks are completed efficiently.

Additional Information Profile Completion To qualify for this position, applicants must complete all fields in the Candidate Profile, including their work history with the month and year. Retiree Notice If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon your retirement date. Direct Deposit Program As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program. Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program. Background Screening Requirement It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency. Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting. S. citizens and those lawfully authorized to work in the U.All applicants should complete the online application process. If you need assistance applying for this position, please call the People First service center at View phone number on click.appcast.io. Answers to the qualifying questions must be verifiable based on your submitted application. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.