FULL-TIME ADMINISTRATIVE PROFESSIONAL

We are one of the largest mechanical, electrical, and plumbing contractors in Indiana and among the preeminent specialty contractors in the nation. We specialize in a full range of new and retrofit construction for industrial, food processing, commercial, institutional, healthcare, pharmaceutical, and bio-fuel projects.
P. is looking for an Administrative Assistant. In this role you will be responsible for performing a wide variety of organizational tasks for our Fire Protection and Alarm Group.
#Responsible for the scheduling, billing, and dispatch of Sprinkler Fitters and Inspectors
Receive customer requests for service in a professional manner, obtaining needed information to dispatch the calls efficiently.
Utilize the automated schedule functionality and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time criticality of the call and proximity to the customer.
Reassign work as needed to manage customer’s expectations, making judgements based on current workloads and priorities.
Follow the company endorsed business process and best practices for dispatch and make recommendations on dispatch system/process improvements.
Maintain document retention strategy for retaining hard and electronic copies of service acknowledgements, work orders, and inspection reports.
Always maintain confidentiality of customer and employer information
Proficiency in computer usage above basic Microsoft Office & Windows Skills
Dispatching or scheduling experience with Technicians, Project Managers, etc. Ability to proficiently use Microsoft Word, Excel PowerPoint, etc.
Professionalism in email and over the phone
Experience with AS400 a plus
Regular and reliable attendance, including the ability to work extended hours and weekends as required
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Affirmative Action Policy
Please review ourAffirmative Action Policy ( .
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Compensation Range: $24 - $26 per hour
Position is eligible for bonuses
Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.
Software Powered by ICIMS (
Category Administrative Services
Position Type Full-Time