Head of Care Management Operations

Purpose & Scope Acts as a serving leader to direct, administer and oversee the day to day operations and activities of dialysis facilities and programs within a specified and potentially changing geographic proximity. The scope includes, but is not limited to, chronic in-center clinics and home therapy programs, in an assigned area ensuring compliance with established company and regulatory guidelines and procedures, to provide high quality dialysis service and superior patient care to the community. Participates in the implementation of divisional and company initiatives and strategies. Practices cost containment strategies, maintaining profitability and growth of area, while ensuring compliance with all pertinent company policies and regulatory requirements.

Principal Duties and Responsibilities Provides strategic leadership of short- and long-term goals through the use of thoughtful and collaborative techniques in the communication of the company’s mission and core values as a means to implement positive change and/or create organization structure within the designated facilities/programs.

Leadership Acts as a serving leader to oversee the dialysis business of assigned facilities and programs within a defined area through effective leadership and management of quality patient care, customer relations, marketing and responsible fiscal management.

Coordinates operational strategies and activities to ensure the provision of superior quality patient care and dialysis service while adhering to regulatory and company guidelines and requirements ensuring efficiency and economy.

Implements, disseminates and administers operations strategies and objectives to ensure the achievement of the division’s and company’s goals and objectives.

Implements facility, program and area specific quality goals and action plans in order to achieve company quality standards.

Provides leadership support and guidance to facility/program management including clinical and home therapy managers and other support staff.

Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process.

Manages the staffing through the appropriate hiring, firing and disciplinary actions in collaboration with HR.

Ensures all employees receive the appropriate training and education according to company policies and procedures including ongoing compliance training.

Collaborates with the appropriate Corporate and local groups to ensure the growth of all modalities.

Participates in all pertinent training and development opportunities to grow and develop business knowledge, and skills and leadership competencies.

Maintains continual presence in facilities and programs within assigned area and accessibility to staff and patients.

Acts as the primary liaison between the company and the Medical Directors, Medical Advisory Board members, and referring physicians, ensuring appropriate communication of company initiatives.

Responsible for developing and maintaining strong Medical Director and physician relationships.

Presides over facility Governing Body.

Responsible for profit and loss management of assigned clinics, programs and areas including optimal performance of facility operations to achieve or exceed budgets and key performance indicators.

Works closely with Managed Care resources to increase the payor mix and to retain commercial patients.

Manages the payroll and oversees facility expenses and accounts payable for the assigned programs and ensures cost containment strategies are practiced.

Reviews the balance sheet and income statements regarding revenue growth and commercial payer mix on a frequents basis to understand the status of the business.

Determines impact of proposed changes and identified improvements prior to implementation to ensure a positive effect.

Accountable for implementing and driving the Staffing, ScheduleWise and other business initiatives including the prompt implementation of corrective action plans for clinics/programs with below threshold performance.

Ensures efficient and economical performance in accordance with clinic operating budgets and takes the appropriate actions to ensure the attainment of profit and year‑end goals and objectives.

Responsible for the implementation and achievement of the business plan and key performance indicators.

Reviews analysis of performance including financial and productivity data for area with management and makes the appropriate changes in strategies, goals and objectives responding to current status and conditions.

Collaborates with the operations management team to respond to Joint Venture (JV) opportunities, to identify merger and acquisition opportunities and to participate in the related activities as appropriate.

Maintains current knowledge regarding community and regional healthcare market and industry issues which may impact business.

Utilizes current knowledge of FMCNA products, services and strategies to market the company and grow the business.

Responsible for facility/program maintenance of environmental integrity including safety of all facilities and water systems within designated area.

Maintains Administrative policy and procedure manuals.

Oversees Privacy and Security compliance according to company Risk Management and Compliance requirements.

Prepares reports and audits current procedures and processes to monitor efficiency of operations.

Practices risk management strategies and collaborates with internal and external legal counsel as appropriate to resolve legal issues with goal of reducing company exposure.

Day to day work includes desk and personal computer work and interaction with patients, facility, staff and physicians. The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly travels between locations primarily during the business day, although some out-of-the-area and overnight travel may be expected.

Supervision Manages subordinate supervisors and/or predominately exempt staff.

Qualifications and Experience 3-5 years of business operations management and leadership experience. Demonstrated leadership and management competencies and skills including excellent financial competence, operational excellence, exceptional communication and customer service skills. Strong Business Acumen; Demonstrated practice of continuous quality improvement and relationship development. Excellent skills for team building, motivating employees, performance management and decision making. Strong interpersonal skills with the ability to communicate with all levels of management through diplomacy and tact.

Education Bachelor’s Degree; Benefits This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave.

EEO Statement Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws. Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors.

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