Senior Strategist (Full-Time)

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

As a Senior Experience Strategist in Kyndryl Vital, you will shape the go‑to‑market strategy and create high‑impact pre‑sales content that fuels Customer Experience (CX) pipeline growth. This role blends strategic thinking, customer empathy, and storytelling excellence to influence buying decisions and accelerate revenue.

You’ll gain hands-on experience, access learning opportunities across all major platforms, and the ability to expand or specialize your expertise. Whether you’re building new skills or deepening your craft, you’ll find unmatched opportunity here.

You bring a growth mindset, a passion for solving customer experience problems, a knack for looking at familiar challenges through a unique lens, and the ability to simplify complexity into compelling narratives. You thrive in collaborative, cross-functional environments and are energized by helping teams win in the CX market. Create Compelling Pre Sales Content: Develop resuable assets, pitch materials, value propositions, compelling POVs, storytelling frameworks, and executive-ready narratives that clearly articulate customer outcomes and business impact.

• Business + Tech + Experience: You can create integrated experience strategies that blend business, technology, and user needs, advocating for a customer-first approach to ensure all experiences are intuitive and meet user needs, including applying AI-driven capabilities such as personalization or automation within defined solutions.
• Business Acumen: You understand business strategy and can connect it to experience and help others understand the value of experience-led outcomes
• Experience Optimization: You can evaluate and recommend ways to optimize customer and employee experiences, including moments that could be improved with self-serve, AI, automation, and empowerment across the end-to-end journey, including leveraging AI, automation, and self-service capabilities to improve usability and efficiency.
• AI Use Case Contribution: You contribute to identifying and shaping AI-enabled experience opportunities within projects, supporting senior team members in evaluating feasibility and value.
• Co-Creation: You excel at aligning stakeholders through workshops and collaborative sessions. Conduct Research and Analysis: You can design and conduct qualitative and quantitative research, concept evaluations, and competitive analyses – identifying trends, opportunities, and potential threats to inform the future state CX vision.
• AI and Data Ethics: You leverage AI tools while maintaining quality and ethical standards, understanding key considerations such as bias, transparency, and user trust in AI-enabled experiences.

Undergraduate or graduate degree in service design, strategic design, innovation strategy,business administration, or a related field.

• generative AI tools, analytics platforms, or automation technologies) and their application in experience design is a plus
• Ability to travel up to 30% as business requires

115,080to$218,520 based on a full-time schedule.

For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. We want you to thrive here—and we’re committed to helping you do just that. Join us and help shape what’s next.

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.