Loan Processor (Work from Home)

At Zillow Home Loans, we’re at the forefront of revolutionizing the home financing experience. As part of our dynamic and fast-growing FinTech company, you'll help reshape how consumers buy, sell, and finance homes, all while working in a collaborative and high-energy environment! In the Loan Officer Development Program within Zillow Home Loans' Premier Team, you’ll be part of a collaborative, high-energy group focused on helping homebuyers navigate one of life’s biggest milestones — purchasing a home. The Premier Team supports Zillow’s mission to make home buying and financing easier, more transparent, and more accessible for all. This is an opportunity to launch or grow your mortgage career while contributing directly to Zillow’s mission of transforming the home buying journey. You’ll gain hands‑on experience in mortgage origination, lead management, and customer engagement — all while being part of a supportive, in‑office team that values learning, collaboration, and excellence.

In the Loan Officer Development Program, you’ll partner with our Premier Loan Officers to provide a seamless loan origination process while helping to deliver a world‑class customer experience. You’ll engage directly with borrowers and real‑estate agents to provide timely, high‑quality support throughout the mortgage journey. This role is ideal for individuals who are motivated by meaningful work, thrive in a fast‑paced environment, and are eager to build a career in the mortgage industry — with the goal of transitioning into a Loan Officer role within 4 months of starting.

Deliver a world‑class customer experience by enhancing responsiveness and accessibility for customers and real‑estate agents, while providing exceptional service.

Manage and follow up on mortgage leads to maximize conversion opportunities and maintain a healthy pipeline.

Complete a phased four‑month learning plan that includes SAFE licensing prep, hands‑on practice, and mentorship from experienced Loan Officers and Managers.

Collaborate with teammates and leaders to identify process improvements and deliver outstanding results.

This role has been categorized as an Office position. “Office” employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live within reasonable commuting distance of their designated ZG office. 1+ year of experience in sales, customer service, or other client‑facing roles; mortgage or financial services experience is a plus but not required.

Excellent communication and relationship‑building skills —with the ability to effectively communicate complex information to customers and real‑estate agents. High school diploma or equivalent. Bachelor's degree in finance, business, or a related field is preferred.

Proficiency in using CRM systems, and other relevant tools.

Customer‑centric mindset with a proactive and problem‑solving attitude.

This is a full time position, Monday–Friday 8:00 a.m.–Comfortable working in‑office full‑time in Plano, TX for hands‑on collaboration and training.

Must obtain a SAFE Mortgage Loan Originator license within 90 days of hire (licensing support and training provided).

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation.