Client / Customer Care Rep
Benjamin Franklin Plumbing of Bay Area, CA
Dental insurance
Health insurance
If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.
This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.
Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Has a courteous and pleasant demeanor, whether on a phone call or not
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls
High school diploma or equivalent required
Above-average verbal and telephone communication skills are essential
Must have good computer software skills
Prior customer service experience preferred
Service Titan experience preferred
Monday-Friday 10:30am-7pm
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Vacancy posted 1 day ago
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