Front Desk Receptionist: Monday - Friday

Receptionist
The Receptionist serves as the primary point of contact for residents, families, visitors, staff, and external partners at Everlasting Services. This position is responsible for maintaining a welcoming, calm, and supportive front-desk environment while performing requested administrative and clerical duties. The Receptionist ensures effective communication, protects resident confidentiality, supports safety and security protocols, and contributes to the facility's mission of providing respectful, person-centered care to individuals with traumatic brain injuries.
Essential Duties and Responsibilities
Front Desk & Communication

Greet residents, families, visitors, and vendors in a courteous and professional manner
Answer, screen, and direct incoming phone calls accurately and promptly
Manage visitor sign-in/sign-out procedures in accordance with facility policies
Provide general information about the facility while maintaining resident confidentiality
Communicate messages clearly and accurately to appropriate staff members
Administrative Support

Maintain front desk records, logs, and documentation
Assist with filing, data entry, copying, and other clerical tasks
Receive and distribute mail, packages, and deliveries
Maintain organized reception and waiting areas
Update daily activities board and make intercom announcements
Resident & Family Support

Interact respectfully and patiently with residents who may have cognitive, communication, or behavioral challenges
Assist families and visitors with directions, questions, and facility navigation
Notify clinical or support staff of resident needs or concerns observed at the front desk
Safety, Security & Compliance

Follow facility safety, emergency, and security procedures at all times
Monitor facility access and report concerns to appropriate personnel
Maintain compliance with HIPAA and all confidentiality requirements
Professional Conduct

Maintain a calm, supportive demeanor
Demonstrate empathy, professionalism, and cultural sensitivity
Collaborate effectively with interdisciplinary team members
Qualifications
Education & Experience

High school diploma or equivalent required
Previous receptionist, administrative, or customer service experience preferred
Experience in healthcare, rehabilitation, assisted living, or social services strongly preferred
Skills & Abilities

Excellent verbal and written communication skills
Strong interpersonal skills with the ability to interact compassionately with diverse populations
Basic computer proficiency
Ability to remain composed and professional in challenging situations
Physical Requirements

Ability to sit or stand for extended periods
Ability to operate standard office equipment
Occasional lifting of light office materials (up to 15 lbs)
Work Environment

Healthcare or residential living facility serving individuals with traumatic brain injuries
May involve exposure to residents with cognitive, behavioral, or emotional challenges
Schedule

~5 days per week- Monday to Friday 8 AM - 4 PM, holidays included.

Requirements

Valid Level One Fingerprint Clearance Card
Current CPR/First Aid certification
Must show proof of freedom from TB before client contact (two-part TB test)
Clear the Department of Economic Security, Department of Aging and Adult Services Central Registry Background Check
Willing to obtain Memory Care certification within 30 days of hire
Strong work ethic, reliability, and compassion for individuals with special needs
Equal Opportunity Statement
The facility is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.