Head of Operations & Business Management

Director of Operations | Furniture Division |Omaha

AOI is looking for an experienced operational leader to oversee and elevate our Furniture Division and drive excellence across every function, from project management and installation to warehouse operations, logistics, and service. This is a high-impact leadership position for someone who is equal parts strategic thinker and hands‑on executor; a person who can align people, process, and performance to deliver exceptional results for our clients and our business. You'll lead operations backed by AOI's 40-year reputation for quality, craftsmanship, and partnership, representing MillerKnoll, the #1 furniture brand in the world.

Lead All Furniture Operations: Oversee installation, warehouse, service, project management, logistics, and facilities; Develop and Mentor Team: Bring out the best in employees through coaching, clear expectations, and a culture built on trust and accountability.

Deliver on Every Project: Ensure projects are executed on time, within scope, and within budget by monitoring field operations, staffing, and resource allocation.

Own the Financial Performance: Oversee labor estimating, project budgets, and post-project reviews; identifying trends and protecting margins through continuous improvement.

Align and Advance the Business: Partner cross-functionally with Sales, Design, and executive leadership while championing the tools and systems that keep operations running and scaling.

7+ years of experience in operations management, preferably in commercial furniture, construction, or related fields.

Associate's Degree in Business or related field, or a combination of education and experience.

Able to read and interpret architectural blueprints, furniture installation drawings, space planning layouts, finish schedules, and manufacturer installation guides.

Strong understanding of project lifecycle, installation workflows, and warehouse operations.

Proficient with Microsoft Office, CORE, related MillerKnoll/ Furniture or vendor software preferred.

Strong financial and margin awareness with ability to manage budgets and labor costs.

The opportunity to shape and lead operations for a growing team backed by a 40-year legacy and a leading furniture brand.

Comprehensive health, dental, and vision

Paid vacation, sick pay, and holidays

Tuition reimbursement

Professional development and training through AOI and MillerKnoll

While performing the duties of this job, the employee is regularly required to stand, walk, and move throughout office, warehouse, and client environments for extended periods. The employee must frequently bend, stoop, kneel, and crouch to inspect, direct, and oversee furniture installation and warehouse activities. The employee is occasionally required to use hands to handle, position, and manipulate furniture components and installation tools, and must be able to reach overhead and at varying heights. The employee frequently communicates with installation crews, warehouse staff, clients, and project stakeholders and must be able to clearly convey and receive verbal and written instructions. Specific vision abilities required include close vision, distance vision, depth perception, and the ability to adjust focus to inspect completed installations and review floor plans and work orders.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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