Head of Sales & Customer Success - Fully Remote Position

The Agent Software & Advertising (ASA) organization at Zillow helps real estate professionals grow their business through marketing, sales, and productivity solutions, including our Zillow Pro platform and Premier Agent buyer leads. Within that organization, the Sales Enablement team serves as a force multiplier for sales and customer success. Our mission is to elevate and empower all frontline ASA reps and managers through high-impact enablement, learning experiences, and coaching that drive measurable business outcomes.
Working alongside cross-functional partners and the wider enablement team, the Sales Enablement Manager translates core business objectives into clearly defined and seamlessly executed enablement programs. This role manages the operational lifecycle of enablement programs-from scoping and stakeholder alignment through to execution-ensuring initiatives proceed smoothly while staying on track to meet established goals and outcomes. This is a highly collaborative role that bridges enablement, cross-functional partners, and agent teams, requiring strong organizational skills, clear communication, and a genuine curiosity about what makes sales and success teams perform.
Manage enablement initiatives from scoping through execution, capturing requirements, building timelines, and keeping cross-functional stakeholders aligned throughout
Partner with enablement specialists across content, product, and learning to scope, sequence, and deliver programs that serve Sales and Customer Success audiences across all segments
Create and maintain process documentation, project trackers, and communication frameworks that bring operational consistency and clarity across the enablement team
Build and maintain strong working relationships with field-facing enablement partners, GTM leadership, and cross-functional teams including Product, Marketing, and Sales Strategy
Drive post-mortem and feedback loops, capturing learnings from completed initiatives and helping the team continuously improve how we work
Leverage AI and available tools to improve efficiency and reduce manual lift in program management workflows
This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. S. employees may live in any of the 50 United States, with limited exceptions.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. 5+ years of experience in enablement, training, sales, or customer success roles in a high-growth SaaS environment

• Proven ability to manage multiple projects simultaneously, with strong organizational skills, attention to detail, and the ability to meet deadlines with intermittent supervision
• Ability to facilitate training and lead presentations in front of small and large audiences across different revenue teams
• Ability to use data and program feedback to assess initiative effectiveness and recommend improvements
• Comfortable operating in ambiguous environments and proactively creating structure where it doesn't yet exist
• Sales and Customer Success)

Familiarity with GTM technology such as Salesforce, Gong, Gainsight, or Highspot
Exposure to structured sales frameworks (e.g., Familiarity with project management solutions and comfort building and maintaining tracking systems
As the most-visited real estate platform in the U.we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you'll be part of a company reshaping an industry and helping more people make home a reality.
How we work is a key part of that transformation. Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they're most productive-enabling us to move fast, stay connected and deliver on our people promise.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry-and your career-forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation.