Head of Operations & Business Management

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Iron Mountain is seeking a strategic Imaging Operations Manager to join our Digital Solutions team.As the day-to-day leader for a dedicated program, you will drive operational excellence by managing workflow processes, maintaining program capacity, and overseeing shift operations 100% onsite. In this role, you’ll have the opportunity to directly impact performance and financial success while serving as a key partner for program implementations and leadership backup.Drive Daily Operational Excellence: Oversee end-to-end imaging workflows, monitor throughput across all phases, and engage team members through active performance coaching.Manage Financials & SLA Reporting: Maintain program billing accuracy and deliver clear update reports on key KPIs, SLAs, and operational root causes.Safeguard Chain of Custody & Compliance: Enforce site security policies, local chain of custody protocols, imaging equipment maintenance, and disaster recovery procedures.Support Program Growth & Implementation: Partner cross-functionally to execute technical and operational changes, onboard new staff, and assist with client presentations.Ensure Backup & Capacity Leadership: Act as the primary backup for the Senior Operations Manager while managing resource allocation and system utilization to meet incoming volume demands.What You’ll Bring (Skills & Qualifications) The ideal candidate will have:5 to 7 years of computer experience in Windows environments and imaging, along with 2 to 3 years of management and operations experience.Strong knowledge of imaging software (Kofax Ascent Capture is a plus) and scanner/hardware operations.Proven background in people management, capacity planning, and maintaining operational security/DR controls.Bachelor's degree in Business or Computer Science (or equivalent practical experience/post-graduate training).Flexibility to support a 100% onsite role overseeing multiple shifts with up to 1% travel required.What We Offer (Benefits)Monday-Friday full weekday schedule (100% onsite, multiple shift oversight)Medical, Dental, and Vision Insurance starting on Day OnePaid Time Off including vacation days, sick days, floating holidays, and Paid Volunteer DaysFidelity 401(k) with company match, Life Insurance, and Short-Term DisabilityFlexible Spending Account (FSA), Education Reimbursement, and Working Advantage discountsCareer advancement opportunities and Employee Resource GroupsReady to take the lead in driving operational excellence? US: Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.Category: Operations GroupSummaryLocation: US | TX | Dallas | 4117 Pinnacle Point DriveType: Full time