Head of HR Business Operations

At Blue Cross Blue Shield Global SolutionsSM (BCBS Global SolutionsSM), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered care, we go above and beyond for our customers and deliver an international healthcare experience that's simple, efficient, and human.

Whether our customers live, work, travel or study abroad, we give them the confidence and peace of mind to embrace every journey and say "yes" to new possibilities.
What we're looking for in our Director - Total Rewards & HR Operations
You bring both strategic vision and hands-on execution, and you're energized by designing total rewards and HR operations programs that are efficient, people-friendly, and challenge the ways HR traditionally works.
You lead confidently at the intersection of compensation, benefits, wellness and HR technology. Partnering closely with business leaders and our People team, you translate business priorities into fair, competitive and compliant rewards programs and digital solutions that support employees across the lifecycle.
You lead with an equity-centered, merit-based mindset and thrive in dynamic environments where continuous improvement is expected. Above all, you understand that employees are the primary customers of the People function, and you're driven to deliver a best-in-class people experience that enables teams to do their best work and deliver exceptional service to the customers we serve.
Here's how you'll help shape how we support and reward our people:
Lead the design, implementation, and continuous improvement of total rewards programs including compensation structures, salary benchmarking, benefits packages, recognition programs, and pay equity practices. Ensure programs remain competitive, cost-effective, equitable, and aligned with the needs of a multi-state workforce while conducting market analyses to inform pay positioning and structure design.
Compensation Management
Develop and optimize comprehensive compensation strategy aligned with business objectives, conduct salary benchmarking and market pricing analyses to ensure competitive positioning. Design salary structures, evaluate job roles, recommend appropriate salary bands, and provide guidance on complex pay decisions while managing annual compensation processes and ensuring internal equity and meritorious rewards.
Oversee full benefits administration including plan design, vendor selection, and employee education initiatives for health insurance, retirement plans, wellness programs, and time off. Manage vendor relationships and negotiations, oversee benefits enrollment processes, and serve as primary escalation point for employee benefits situations while ensuring cost-effectiveness.
HR Systems and Digital Transformation
Manage HRIS operations that support the employee lifecycle, implementing automated workflows for recruiting, onboarding, performance and compensation management, and payroll. Lead technology integration projects to replace manual, paper-based processes with data-driven, automated systems that enhance efficiency and employee experience. Deploy people analytics dashboards and predictive models to transform HR from reactive to proactive decision-making. Compliance and Risk Management
Ensure total rewards programs comply with all relevant federal, state, and local regulations across a multi-state workforce. Conduct audits and reviews of programs to maintain compliance, manage labor law requirements, and ensure governance standards are met while maintaining data security and privacy.
Working in unison with the Director - Communications & Employee Experience to develop materials for total rewards programs and deliver presentations to employees and leadership. Translate data and insights into clear, actionable recommendations for senior leadership, and mentor team members to foster strong technical expertise and business acumen. Serve as the strategic advisor and resources for management training and employee related supervisory training.
You hold a degree in Human Resources, Business Administration, or Finance. Bonus points if you have an MBA or a Master's in Human Resources.
You bring a deep understanding of compensation and benefits compliance requirements, labor laws, and regulations across multiple jurisdictions and can ensure adherence to all relevant employment laws.
You have experience in AI HR strategy, HRIS and compensations tools and advanced Excel skills.
Competitive base pay + annual bonus
Competitive medical plans
Free international healthcare coverage
Hybrid work model

• 9 paid holidays in addition to one floating holiday and one volunteer day
• Tuition reimbursement
• Career/Learning and development opportunities
• Identify theft and legal coverages available