Head of Operations & Business Management

Operations Manager I
Founded in 1892, Hines operates multiple locations throughout Illinois, including millwork, wall panel and truss manufacturing facilities, providing specialty building products to customers in Chicagoland and across Illinois, lower Wisconsin and Northern Indiana.
What You Will Do

Manage and coordinate all work activities of functional area.
Establish, monitor, and maintain company performance metrics for order fill rate, on time delivery, equipment utilization, and inventory accuracy.
Conduct audits to monitor metrics that do not meet company standards or requirements.
Utilize metrics and audits to quantify operational performance and to develop strategies and tactics that drive operational excellence throughout the locations.
Facilitate regularly scheduled operations meetings with operations and location managers.
Resolve operating difficulties and implements resolutions.
Assist in preparation of store budgets and monitor the compliance of each department in accordance with the budget.
Review production reports, department expenses, labor costs, and other reports and documents related to store operations.
Measure productivity of departments within branch (i.e., counter, warehouse, and logistics/drivers).
Focus on warehouse and delivery efficiencies to achieve on-time delivery to meet customer needs.
Ensure vehicles are serviced as required and vehicle condition reports are completed and addressed.
Review product flow for best space and labor utilization.
Confirm inventory levels and cycle counting processes are properly maintained.
Monitor operational expenses within departments managed.
Enforce company policy and procedures involving customers, vendors, and employees.
Review personnel assignments with branch managers and make recommendations according to service needs and sales plans.
Confirm that the branch conducts regular counter, driver, and warehouse meetings and attend all meetings as required.
Work with sales management to ensure proper communication and training is maintained.
Work with customers as necessary to help resolve problems and follows up on customer complaints to ensure a mutually satisfactory outcome.
Establish location goals and develops work schedules to meet these goals.
Work with HR and other support departments for successful training, hiring, terminating, performance management, and wage recommendations ensuring compliance with company policies and procedures.
Implement and sustain best practice plans.
Manage monthly operations P&L performance across multiple value streams.
Maintain excellent customer relations and quality standards.
Monitor the safety of the work area and ensures adherence to the guidelines.
Lead teams of operations personnel in an engaging and respectful manner with a focus on team development.
Responsible for managing a team of 6+ associates (direct and indirect), including hiring and termination decisions, setting goals, communicating expectations, providing performance feedback, and overseeing budget accountability.
Required For All Jobs

Perform other duties as assigned.
Comply with all policies and standards.
Adheres to company's commitment to workplace safety.
Education Qualifications

High school diploma or GED required.
Bachelor's degree preferred.
Experience Qualifications

• 4-6 years of experience leading a team in a manufacturing or distribution setting required.
• 4-6 years of building material industry with strong knowledge of products and application required.
• 5+ years of operational experience with significant career experience in a fast-paced distribution organization.
• Comprehensive knowledge of general operations management and financial principles.

Deep understanding of logistics management and fleet management systems and practices.
Effective verbal and written communication skills and demonstrated presentation skills required.
Proficiency in MS Office products, computer-based inventory control system (WMS preferred), etc. Other area specific software as needed.
Must lead by example and exhibit an entrepreneurial and strategic spirit accompanied with excellent interpersonal skills, strong advocate of promoting quality and continuous process improvement.
Working knowledge of building industry and support operations and/or the distribution industry operations.
Must maintain and enhance positive customer relations.
Accounting and business math skills.
Ability to develop, promote and maintain good customer relations.
Ability to maintain good housekeeping and safe working environment.
Must have a good understanding of OSHA requirements.
Proficiency in leadership duties including excellent professional communication skills and an ability to motivate a team in a challenging and fast-paced environment.
Excellent teamwork & customer relationships.
Travel Requirements

~10% travel.

Hines, a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.